Sheryl Hess
Radcliff,KY
Summary
Front Office Manager known for optimizing patient flow and fostering strong customer relations. Committed to enhancing operational efficiency and delivering exceptional service, contributing to lasting client relationships. Emphasizing the importance of greeting patients with a smile, care and compassion. We are the first impression when the patient enters the office.
Overview
25
25
years of professional experience
Work History
Front Office Manager - Insurance - Receptionist
Yusuf Deshmukh MD
Elizabethtown, KY
08.1999 - 12.2024
- Coordinated daily operations of the front office, focusing on optimizing patient flow and maintaining high satisfaction levels.
- Developed and implemented scheduling protocols to enhance appointment management efficiency.
- Trained and mentored front office staff in customer service excellence and operational procedures.
- Implemented effective strategies to refine patient intake, focusing on reducing wait times and enhancing service quality.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Insurance Customer Service Representative
Yusuf Deshmukh, MD
Elizabethtown, KY
08.1999 - 12.2024
- Responded to customer inquiries regarding insurance policies and claims processing.
- Assisted clients in understanding coverage options and benefits of various plans.
- Assisting patient with applications of insurances which fits their need.
- Trained new staff on customer service protocols and use of support systems.
- Resolved complex billing issues through effective problem-solving techniques.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assisted customers with completing insurance documents to avoid missed information.
- Collaborated with medical office staff to streamline patient insurance verification processes.
Education
High School Diploma -
North Miami High School
Denver, IndianaSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Records management
- Scheduling and calendar management
Timeline
Front Office Manager - Insurance - Receptionist
Yusuf Deshmukh MD
08.1999 - 12.2024
Insurance Customer Service Representative
Yusuf Deshmukh, MD
08.1999 - 12.2024
High School Diploma -
North Miami High School