Sheryl Nelson
Dorchester,MA
Summary
Dedicated Train Conductor bringing many years of experience in the field and commitment to customer satisfaction. Excellent leadership, communication, and problem-solving skills. Looking for growth-oriented position.
Overview
22
22
years of professional experience
1978
1978
years of post-secondary education
Work History
Commuter Rail Conductor
Keolis Commuter Services
Boston, MA
07.1998 - 05.2020
- Crew briefing before each trip, with assistant Conductors and The Engineer. Operated commuter trains safely along designated routes.
- Conducted pre-trip inspections to ensure equipment readiness.
- Communicated effectively with passengers regarding safety, schedules and delays.
- Collected Fares, and Remittance daily.
- Collaborated with dispatchers to manage train movements efficiently.
- Monitored onboard safety protocols for passenger well-being.
- Assisted in resolving passenger inquiries and concerns promptly.
- Maintained accurate logs of train operations and incidents.
- Trained new conductors on operational procedures and safety standards.
- Maintained communication with dispatchers and other crew members via radio or other methods.
- Followed strict safety protocols at all times while operating a train engine.
- Notified supervisors immediately upon discovery of any mechanical issues or malfunctions.
- Ensured compliance with all applicable railroad rules and regulations.
- Coordinated with yardmasters to ensure proper switching operations when entering and leaving rail yards.
- Assisted in resolving customer complaints and ensuring passenger comfort during trips.
- Operated switches, signals, crossings, and other railway devices along the route.
- Prepared reports related to delays, accidents, and other incidents on board the train.
- Coupled air brakes and electrical connections between trains.
- Interpreted various signals to start, stop and back-up train or set and release air brakes.
- Upheld tight deadlines for delivery of freight and arrival of passengers.
- Directed crew members by employing flag or hand signals, lantern, and radio communications.
- Monitored the speed, distance traveled, and time of train travel.
- Announced route destinations and changes via PA systems.
- Assisted passengers with boarding and alighting trains safely.
- Checked tickets to ensure valid fares were paid before departure from station stops.
- Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions.
- Verified accuracy of timekeeping instruments with engineers to depart on time.
Education
Certificate For Work On The Central Artery - Auto CADD
Wentworth Institute of Technology
Boston, MA 01.1995 - 05.1995
Massachusetts College of Art
Boston, MA 09.1974 - 06.1977
Hyde Park High School
Boston, MASkills
- Safety Inspections
- Emergency procedures
Timeline
Commuter Rail Conductor
Keolis Commuter Services
07.1998 - 05.2020
Certificate For Work On The Central Artery - Auto CADD
Wentworth Institute of Technology
01.1995 - 05.1995
Massachusetts College of Art
09.1974 - 06.1977
Hyde Park High School