Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maximiliano Luna

Brighton,CO

Summary

Dynamic professional with experience as a Commuter Rail Conductor at the Regional Transportation District, excelling in crisis management and customer engagement. Proven track record of enhancing safety measures and improving service standards. Bilingual communicator skilled in developing creative solutions and fostering teamwork to achieve operational excellence.

Overview

3
3
years of professional experience

Work History

Commuter Rail Conductor

Regional Transportation District
10.2022 - Current
  • Communicated through various methods to conduct train movement.
  • Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
  • Contributed to on-time performance by swiftly addressing any operational issues or delays.
  • Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
  • Provided prompt assistance during emergencies, coordinating evacuation efforts when necessary for passenger safety.

Crew Member

PVH Corp. Calvin Klein
02.2022 - 10.2022
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
  • Boosted retail sales by developing and executing comprehensive marketing strategies.

Merchandise Cast Member

The Walt Disney Company
10.2021 - 06.2022
  • Stayed current on industry trends and product offerings through ongoing professional development opportunities within the organization.
  • Provided training and guidance for new Merchandise Cast Members, fostering a collaborative work environment.
  • Collaborated with team members to achieve daily sales goals and maintain an efficient workflow.
  • Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
  • Demonstrated strong knowledge of products, making informed recommendations to meet customer needs.

Education

High School Diploma -

Santa Teresa High School
Santa Teresa, NM
05-2020

Skills

  • Customer Engagement
  • Detail-Oriented Data Management
  • Creative Solutions Development
  • Routine Equipment Care
  • Crisis Management
  • Client Assistance
  • Proficient Bilingual Communication
  • Effective Team Participation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Commuter Rail Conductor

Regional Transportation District
10.2022 - Current

Crew Member

PVH Corp. Calvin Klein
02.2022 - 10.2022

Merchandise Cast Member

The Walt Disney Company
10.2021 - 06.2022

High School Diploma -

Santa Teresa High School

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