Sheryl Sandoval
All City Plumbing Air and Electrical
Rialto,CA
1
Certification
9
years of professional experience
Dedicated customer service representative skilled in complaint handling, active listening, and relationship building. Proven ability to resolve inquiries efficiently while training new staff to enhance team performance.
Work History
Customer Service Representative
2 Years- Responded to customer inquiries via phone and email, ensuring prompt resolution of service issues.
- Assisted in scheduling appointments for plumbing, air conditioning, and electrical services, optimizing technician routes.
- Scheduling appointment through Yelp, Chiirp, Angies List,
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Maintained accurate records of customer interactions and transactions in company database systems.
- Collaborated with team members to improve customer service procedures and enhance overall satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Handling and Correcting AI Calls
- Selling membership of the company
Customer Service Representative
3 Months- Provided training support to new staff on operational processes and customer service best practices.
- Handled billing inquiries and payment processing efficiently, maintaining accuracy in financial transactions.
- Identified recurring customer issues and communicated feedback to management for process improvement initiatives.
- Utilized CRM software to track service requests and monitor performance metrics for continuous improvement efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
3 Years 6 Months- Providing technical support services related to any issues with mobile phones.
- Selling Asurion insurance and tailoring offers to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Representative
4 Years 4 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Education
- Dean's List 2nd Semester Year 2014-2015
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Relationship building
Customer relations
Complaint handling
Client relations
Scheduling
Microsoft outlook
Call management
Appointment scheduling
Order processing
Customer relationship management (CRM)
Building rapport
Technical support
Live chat support
Product sales
Multi-line phone talent
Order fulfillment
Problem resolution
Call center operations
Service Titan Skills
Yelp Handling
Handling and Correcting AI Calls
Certification
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
All City Plumbing Air and Electrical
10.2024 - CurrentRead More
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Nightmotorsports
07.2024 - 10.2024Read More
Customer Service Representative
Asurion Philippines
06.2020 - 12.2023Read More
Customer Service Representative
StarTek Philippines
04.2018 - 08.2022Read More
Iloilo Science And Technology University
Bachelor of Science from Education
Read More