Sheryl Swist
Palm Bay,FL
Summary
Proven leader in the real estate and customer service sectors, notably with Maronda Homes, where I excelled in business development, sales and CRM proficiency. Leveraged motivational skills and data-driven decision-making to surpass sales targets and foster brand loyalty. Achieved significant sales growth by implementing innovative social media marketing strategies and sales presentations. Goal-oriented manager with distinguished experience in New Home Sales and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
Work History
Community Sales Manager New Home Sales
Maronda Homes
04.2021 - Current
- Reviewed market research data and changed sales plans accordingly.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Coordinated property tours for prospective buyers, emphasizing unique features that set our community apart from competitors.
- Increased community awareness by organizing and hosting successful open house events.
- Represented 3 communities over 3 years to prospective buyers during construction phases.
- Organized engaging events for prospective residents, showcasing the unique benefits of living in the community.
- Managed and mentored a team of sales associates to achieve monthly and annual sales targets.
- Participated in continuous professional development opportunities to stay up-to-date on industry trends and best practices.
- Established rapport with potential buyers through personalized follow-ups and consistent communication efforts.
- Collaborated with marketing team to create targeted campaigns, driving increased traffic to the community.
- Conducted informative presentations at local events, highlighting the advantages of joining the community.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Prepared sales presentations for clients showing success and credibility of products.
- Drove sales by developing multi-million dollar contract sales.
Licensed Residential Real Estate Agent
Curri Kirschner Real Estate Group
02.2020 - 04.2021
- Maintained up-to-date knowledge of applicable laws and regulations.
- Conducted comprehensive market analyses to determine property values and guide clients in pricing decisions.
- Advised sellers on staging techniques to enhance the appeal of their homes, leading to quicker sales at higher prices.
- Developed marketing strategies to promote property listings, attracting potential buyers and generating interest.
- Streamlined communication with clients, ensuring timely responses and accurate information sharing.
- Demonstrated expertise in local markets by staying informed of trends impacting housing demand, supply, pricing fluctuations.
- Built strong relationships with fellow real estate professionals, fostering collaboration on deals and enhancing overall industry reputation.
- Organized open houses for prospective buyers, showcasing properties effectively and generating interest in available listings.
- Expanded client base through effective networking and referrals from satisfied customers.
Customer Relations Manager
Mercedes Benz, Porsche & Audi of Melbourne
05.2013 - 08.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Established performance and service goals and held associates accountable for individual performance.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
Regional Customer Service Manager
Ford Motor Company
03.2011 - 06.2013
- Introduced innovative problem-solving techniques that empowered team members to find creative solutions in complex situations.
- Led cross-functional projects aimed at improving overall customer experience within the region.
- Implemented proactive communication initiatives to address potential issues before they escalated, reducing client complaints.
- Enhanced customer satisfaction by implementing efficient service strategies and streamlining processes.
- Managed a team of customer service representatives, ensuring high-quality support and timely issue resolution.
- Conducted regular performance evaluations for staff members, offering guidance and coaching to drive professional growth.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Office Manager
Kanes Furniture
02.2005 - 06.2011
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Associate of Arts - Business
Ocean County College
Toms River, NJ05.1988
Skills
- Motivational Skills
- Sales Presentations
- Data-driven decision-making
- Sales Targeting
- Social Media Marketing
- Business development and planning
- CRM proficiency
- Presenting
- Sales closing
- Sales Coaching
- Brand Promotion
- Contracting
Timeline
Community Sales Manager New Home Sales
Maronda Homes
04.2021 - Current
Licensed Residential Real Estate Agent
Curri Kirschner Real Estate Group
02.2020 - 04.2021
Customer Relations Manager
Mercedes Benz, Porsche & Audi of Melbourne
05.2013 - 08.2020
Regional Customer Service Manager
Ford Motor Company
03.2011 - 06.2013
Office Manager
Kanes Furniture
02.2005 - 06.2011
Associate of Arts - Business
Ocean County College
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