Hi, I’m
Teresa Jenks
Sanford,FL
Summary
Highly organized and detail-oriented professional with 30+ years of experience across various industries, including customer service, administrative support, and healthcare. Seeking an Administrative Assistant position to leverage exceptional interpersonal, organizational, and communication skills to improve office efficiency and enhance company operations.
Sales administration professional prepared for this role with proven track record of supporting sales teams and optimizing sales processes. Known for reliably managing client accounts, coordinating sales activities, and ensuring seamless communication between departments. Valued for strong organizational skills, team collaboration, and flexibility in adapting to changing needs.
Overview
24
years of professional experience
1
Certification
Work History
Maronda Homes
Sales Administrator
2024.12 - 2025.02 (2 education.months_Label)
Job overview
- Change Orders: Process and communicate changes with sales, office, and field teams for accurate execution
- Inventory Home Requests: Manage inventory home requests, prepare job files for permitting, and communicate progress with sales and internal teams until sold
- File and Record Keeping: Maintain physical and digital job files, track sales/production progress, and attend weekly operations meetings to update teams
- General Office Duties: Order office supplies, maintain marketing materials, and manage correspondence
- Also, maintain AS400 (Homesoft) system for sales administration
Spectrum
Customer Retention Specialist
2023.01 - 2024.01 (1 education.year_Label)
Job overview
- Retained existing customers by addressing concerns, upselling products, and resolving disputes effectively
- Managed customer service interactions with professionalism, contributing to the retention of high-value clients
- Demonstrated proficiency in billing inquiries, service complaints, and account management within the retention department
Together Health & Peopleshare
Licensed Health Insurance Agent
2021.06 - 2022.02 (8 education.months_Label)
Job overview
- Assisted clients with Medicare and health insurance enrollment, providing expert advice on coverage options
- Managed sales, prospecting, networking, and customer retention efforts, achieving sales quotas
- Delivered exceptional customer service in a highly regulated environment, ensuring clients received the best plans for their needs
Paula Grullon
Certified Real Estate Assistant
2015.04 - 2019.12 (4 education.years_Label & 8 education.months_Label)
Job overview
- Coordinated real estate transactions from contract to closing, ensuring compliance with deadlines and paperwork
- Managed client communications and follow-ups, including post-closing support and referrals
- Negotiated repair costs and ensured the completion of home inspections and repairs
Rega Mental Health Center
Medical Assistant
2014.03 - 2015.03 (1 education.year_Label)
Job overview
- Performed administrative tasks such as patient intake, appointment scheduling, and insurance verification
- Maintained patient charts, processed claims, and assisted with patient care and therapies in a mental health setting
Accountemps (Wells Fargo Project)
Mortgage Auditor
2012.07 - 2013.01 (6 education.months_Label)
Job overview
- Audited mortgage loan files to ensure proper compliance, providing attention to detail in financial records
- Worked closely with loan officers and underwriters to resolve discrepancies and improve operational efficiency
Sears Home Service
Call Center Supervisor
2008.01 - 2012.06 (4 education.years_Label & 5 education.months_Label)
Job overview
- Managed a team of 15-20 appointment specialists, overseeing performance, coaching, and quality assurance
- Handled escalated customer interactions, ensuring client satisfaction and retention
- Coordinated daily schedules, training sessions, and performance improvement plans
Seminole County Board of County Commissioners
Senior Staff Assistant
2000.11 - 2003.04 (2 education.years_Label & 5 education.months_Label)
Job overview
- Managed administrative tasks for county commissioners, including scheduling, preparing meeting documents, and answering public inquiries
- Maintained and updated internal databases, coordinated office supplies, and prepared conference rooms for meetings
Education
Valencia CollegeOrlando, FL
Associate of Science from Business
01.2017
Winter Park TechWinter Park, FL
Certified Medical Assistant
01.2014
Kambuck ResourcesOrlando, FL
License for Mortgage Broker from Finance
01.2007
Seminole High SchoolSanford, FL
High School Diploma
01.1988
Skills
- Office Administration & Management
- Customer Service Excellence
- Data Entry & Record Keeping
- Vendor & Client Relations
- Appointment Scheduling & Coordination
- Scheduling & Travel Coordination
- Conflict Resolution & Problem Solving
- Process Improvement & Reporting
- Microsoft Office Suite (Excel, Word, Outlook)
- Multi-tasking & Prioritization
- Project Management & Team Support
- HIPAA & Medical Records
Awards
National Technical Honor Society – Graduated with honors in Medical Assisting program
Certification
- Salesforce Certified Administrator - Salesforce.
- Notary Public License - Florida Secretary of State or Equivalent Authority.
- CPR/AED Certification
- Florida Driver's License
- Home Health Aide (HHA) Certification
- Life and Health Insurance License - Florida Department of Insurance.
Timeline
Sales Administrator
Maronda Homes
2024.12 - 2025.02 (2 education.months_Label)
Customer Retention Specialist
Spectrum
2023.01 - 2024.01 (1 education.year_Label)
Licensed Health Insurance Agent
Together Health & Peopleshare
2021.06 - 2022.02 (8 education.months_Label)
Certified Real Estate Assistant
Paula Grullon
2015.04 - 2019.12 (4 education.years_Label & 8 education.months_Label)
Medical Assistant
Rega Mental Health Center
2014.03 - 2015.03 (1 education.year_Label)
Mortgage Auditor
Accountemps (Wells Fargo Project)
2012.07 - 2013.01 (6 education.months_Label)
Call Center Supervisor
Sears Home Service
2008.01 - 2012.06 (4 education.years_Label & 5 education.months_Label)
Senior Staff Assistant
Seminole County Board of County Commissioners
2000.11 - 2003.04 (2 education.years_Label & 5 education.months_Label)
Winter Park Tech
Certified Medical Assistant
Kambuck Resources
License for Mortgage Broker from Finance
Seminole High School
High School Diploma
Valencia College
Associate of Science from Business