Professional Summary
Overview
Work History
Education
Skills
Timeline

Sheryl VanBibber

Public Storage
Ellenton,FL
14
years of professional experience

Dynamic Customer Service Representative with proven expertise at Public Storage, excelling in problem resolution and client relations. Leveraged active listening and critical thinking to enhance customer satisfaction, effectively processing payments and resolving billing issues. Committed to fostering strong relationships and ensuring seamless service experiences for all clients.

Work History

Customer Service Representative

14 Years 1 Month
Public Storage | 05.2001 - 06.2015
  • Answered customer inquiries about unit availability, pricing, and rental requirements with clear, accurate information.
  • Processed lease agreements, payments, and account updates using property management systems.
  • Resolved billing concerns and service issues while maintaining professional, customer-focused communication.
  • Scheduled unit tours and supported move-in activities for new and returning customers.

Education

High School Diploma

Francis T Nicholls | New Orleans, LA | 05.1970

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Relationship building
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations

Timeline

Customer Service Representative

Public Storage
05.2001 - 06.2015Read More

Francis T Nicholls

High School Diploma
Read More
Sheryl VanBibber