Sheryl Weaver
Boulder City
Summary
Dynamic Customer Service Representative with a proven track record at United State Life Insurance, excelling in upselling and enhancing customer satisfaction through active listening and critical thinking. Recognized for consistently exceeding performance metrics and fostering a collaborative team environment, driving loyalty and repeat business.
Overview
2020
2020
years of professional experience
Work History
Customer Service Representative
United State Life Insurance
Neptune, NJ
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
SYKES
08.2018 - 01.2020
- Resolved customer inquiries via phone and chat, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues for customers, enhancing user experience.
- Documented customer interactions in CRM systems to maintain comprehensive records.
- Collaborated with team members to improve service delivery and response times.
- Adapted quickly to new software tools, increasing efficiency in handling customer requests.
- Ensured adherence to company policies while managing high-volume customer interactions effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Incorporator
Eastbiz.com
Las Vegas, NV
02.2006 - 06.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Dolisos, Inc.
Las Vegas, NV
01.2002 - 01.2006
- Provided training support to new representatives, fostering a collaborative work environment.
- Identified recurring issues and contributed to process improvement initiatives for better service quality.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Data Processing
Rickland Community College
Monsey, NY05-1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Appointment scheduling
- Administrative support
- Clerical support
Timeline
Customer Service Representative
SYKES
08.2018 - 01.2020
Incorporator
Eastbiz.com
02.2006 - 06.2008
Customer Service Representative
Dolisos, Inc.
01.2002 - 01.2006
Customer Service Representative
United State Life Insurance
Associate of Science - Data Processing
Rickland Community College