SHERYL WILLIAMS
Albany,Georgia
Summary
Accomplished Supervisor at MTC/Turner Job Corps, adept in strategic planning and staff management, significantly enhanced team efficiency and customer satisfaction through innovative service policies and training programs. Leveraged skills in business development and inventory control, achieving streamlined operations and compliance across roles. Demonstrates exceptional leadership and problem-solving capabilities, driving operational excellence.
Overview
19
19
years of professional experience
Work History
Supervisor
MTC/Turner Job Corps
2017.07 - 2020.09
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Case Manager Specialist
Georgia Dept of Family Childern Services
2015.10 - 2017.07
- Review customer's online applications to ensure accuracy for which benefits that they apply and qualify for.
- Utilize various systems(SUCCESS,COMPASS,CRS)to enter customer information into the database in order for their cases to be processed successfully to receive benefits
- Operate multiple screens with multiple windows simultaneosly.
Customer Service Representative
Union Credit Corporation
2007.03 - 2011.12
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Program Assistant
Department of Motor Vehicles
2001.12 - 2006.01
- Managed both digital and physical filing systems and retrieved documents as required.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Supported planning and coordination of [Type] program and associated activities.
- Assisted with planning and coordinating day-to-day and special program activities.
- Created and updated records and files to maintain document compliance.
- Enforced compliance with regulatory standards to safeguard company assets.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
Education
Associate of Applied Science - Secretarial Studies And Office Administration
Albany Technical College
Albany, GA03.1983
Skills
- Strategic Planning
- Business Development
- Schedule development
- Inventory Control
- Staff Management
- Processes and procedures
Timeline
Supervisor
MTC/Turner Job Corps
2017.07 - 2020.09
Case Manager Specialist
Georgia Dept of Family Childern Services
2015.10 - 2017.07
Customer Service Representative
Union Credit Corporation
2007.03 - 2011.12
Program Assistant
Department of Motor Vehicles
2001.12 - 2006.01
Associate of Applied Science - Secretarial Studies And Office Administration
Albany Technical College
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