Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheryl Ann O'Hara

Indianapolis,IN

Summary

Dynamic Pharmacy Trainer Coordinator with extensive experience at Walmart, excelling in employee training and regulatory compliance. Proven track record in developing SOPs and enhancing quality assurance, ensuring optimal patient care. Adept at inventory management and fostering a customer-centric environment, driving operational excellence and team performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Pharmacy Trainer Coordinator

Walmart
Indianapolis , IN
08.2023 - Current

Pharmacy Trainer Coordinator

Walmart
Plainfield, IN
08.2023 - Current
  • Collaborated with pharmacy leadership to align training with organizational goals.
  • Orientation and training of all associates at job stations within all the fulfillment center.
  • Documented and updated associates in the training of all SOPs and COGs.
  • Watch for the safety of our associates within the workplace and the quality of the prescriptions that go out to our patients.

Certified Pharmacy Tech - Tech Triage

Cigna - Accredo
Indianapolis , Indiana
02.2022 - 08.2023
  • Communicated with patients to collect information about prescriptions and medical conditions, or arranged consultations with the pharmacists.
  • Answered inbound customer queries and made outbound calls to health care professionals to obtain information for patients.
  • Documented calls according to Cigna policies for use in performance measurement and business progress tracking.
  • Documented patients records in RX Home, C-Agent, Express Scripts, MS office apps to record interactions and facilitate follow-up.

Certified Pharmacy Tech

Walmart
Plainfield , Indiana
09.2011 - 02.2022
  • I have completed all duties of a retail pharmacy, including inputting prescriptions, managing inventory, and ordering supplies.
  • Taking care of the patients.
  • Certified immunization technician.

Department Manager

Walmart
Plainfield , Indiana
03.2005 - 03.2011
  • Coordinated inventory management and conducted regular audits to maintain stock levels.
  • Implemented store layout changes to enhance customer shopping experience and flow.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Education

Associates - Health Information Technology

US Career Institute

Diploma - Small Business Management - Computer Assisted

ICS - Penn Foster

Skills

  • Employee training
  • Regulatory compliance
  • SOP development
  • Quality assurance
  • Inventory management
  • Customer service

Certification

  • PTCB and NHA certified
  • Indiana and Minnesota licensed

Timeline

Pharmacy Trainer Coordinator

Walmart
08.2023 - Current

Pharmacy Trainer Coordinator

Walmart
08.2023 - Current

Certified Pharmacy Tech - Tech Triage

Cigna - Accredo
02.2022 - 08.2023

Certified Pharmacy Tech

Walmart
09.2011 - 02.2022

Department Manager

Walmart
03.2005 - 03.2011

Associates - Health Information Technology

US Career Institute

Diploma - Small Business Management - Computer Assisted

ICS - Penn Foster

Similar Profiles

CREATE PROFILE