Sheryle Sykes
Grants Pass,OR
Summary
4 Years experience as a residential mortgage loan processing, With 1 years in a supervisory role as well as 1-year Hard Money loan brokers assistant. Knowledgeable in non-QM and agency loan programs as well as government and conventional loans, 11 Years banking experience in Personal Banker position / trainer position.4 years Licensed life , Health, and Annuity insurance agent. 5 years of supervisory/management experience. 20 years sales and customer service experience.
Overview
10
10
years of professional experience
Work History
Loan Processor
Interfirst Mortgage
01.2021 - 06.2022
- Walked borrowers though the loan process from open to close, Enhancing client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
Loan Officer Assistant/Senior Mortgage Loan Processor
Optimus Capital
05.2018 - 11.2018
- Processed hard money loans from set-up to closing by compiling and analyzing various documents including income, credit, appraisal, and title.
- Worked as liaison between LO, title companies, 3rd party vendors, commercial clients and realtors to assure that the loan was processed and closed in a timely manner.
- Worked with clients in person and via telephone to answer questions, run loan scenarios and submit applications
Consumer Loan Servicing
Golden 1 Credit Union
07.2017 - 05.2018
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
Loan Processor LO Assistant
Direct Mortgage Loans, LLC
04.2014 - 01.2017
- Manage loan pipeline and communicate the status of all loans to each principle party involved.
- Review all new loan application requests to ensure that all required forms and/or documentation have been provided by the borrower.
- Coordinate the ordering of all title reports, flood certificates and follow up on appraisal orders.
- Rerun/Update Desktop Underwriter (DU) with all updated calculations, appraised value,available funds prior to final approval submission to underwriting,
Life and Health Agent
Self Employed Insurance Group
03.2020 - Current
- Maintained full and current understanding of available plans, products and services.
- Provide information such as copay and premium details, pre-approval procedures and available products.
- Help members navigate enrollment process and choose appropriate options.
- Analyze customer needs to provide customized insurance solutions.
Education
Skills
- Knowledgeable of various mortgage products including Purchases and Refinances, FHA, VA, Conventional
- Proficient in developing current and new customer relationships, achieving sales goals and building referral sources in banking or retail environment
- Experienced in Training and Development of other team members
- Proficient in Word, Excell, Encompass, DU and LP
Timeline
Loan Processor
Interfirst Mortgage
01.2021 - 06.2022
Life and Health Agent
Self Employed Insurance Group
03.2020 - Current
Loan Officer Assistant/Senior Mortgage Loan Processor
Optimus Capital
05.2018 - 11.2018
Consumer Loan Servicing
Golden 1 Credit Union
07.2017 - 05.2018
Loan Processor LO Assistant
Direct Mortgage Loans, LLC
04.2014 - 01.2017
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