Sheryll Delos Reyes

19 Years of collective experience across BPO, Banking, Financial Services, Media, Telco, Retail, E-commerce and Health Care industries. Outsourcing/BPO expert, skilled in Service Delivery, Transformation, Workforce Management, Global Operations Management, Contact Center Management, Customer Relationship Management & Business Process Improvement. Leadership capability to create and lead cross-cultural teams of colleagues with a strong execution focus. Proven ability to build strongly engaged teams and bench strength for succession planning. Proven track record of operational excellence across multiple verticals.

• Awarded Top Telco Loyalty Vendor Partner, 2023

• Top Partner Site, Telco Technical Support, 2023

• Top Strategic Partner for a Media Company, 2023

• Top Sites for Mobility Sales and Service Globally for a Telco Company, 2023

• Top Site on Resolved Rate and Sales for a Telco Company, 2023

• Growth for a Chinese E-commerce Company from 40HC to 900HC

• Implementations: First Health Care Program for VXI Philippines

• Region with lowest Absenteeism for 3 consecutive years

• Region with lowest Attrition, 2023




Special Projects:

• Global Performance Success Plan Implementation and Automation

• Revenue and Margin Management lead for PH

• Global Implementations Customer Experience Predictor Tool