Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheryne Asthryde Orus

Deer Park

Summary

Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in Customer Service role.

Overview

3
3
years of professional experience

Work History

Host

Seminole Coco casino
01.2023 - 12.2024
  • welcome guests, manage reservations, and guide them to their tables.
  • Create & maintain a positive and inviting environment, ensuring guests feel comfortable and well-attended to.
  • Handle reservations, provide accurate wait time estimates, and manage waiting lists during busy periods.
  • Inform guests about daily specials, promotions, and any relevant information about the establishment.
  • coordinate with servers to ensure efficient service and assist with seating arrangements and other tasks.
  • Address guest questions, resolve complaints, and ensure customer satisfaction.
  • Maintaining the cleanliness and organization of the front-of-house area.

Waitress

Vivace gourmet pizza & pasta
09.2021 - 05.2022
  • Greeting and seating guests, providing menus.
  • Taking food and beverage orders accurately.
  • Providing recommendations and upselling.
  • Delivering food and drinks to tables.
  • Checking on guests' satisfaction and addressing concerns.
  • Handling customer complaints and resolving issues.
  • Providing excellent customer service and creating a positive dining experience.
  • "Answered and directed a high volume of incoming calls, providing information and routing calls efficiently."
  • Managed appointment calendars, scheduled meetings, and coordinated conference room bookings."
  • Maintained visitor logs, issued security badges, and ensured a secure and welcoming environment."

Education

High School Diploma -

One Stop Health & Training Center
Fort Lauderdale, FL
09-2023

High School Diploma -

College De Jeunes Filles
Haiti
01.2014

Skills

  • Strong customer service abilities
  • Good memory
  • Excellent verbal communication
  • Ability to work in a team under pressure supervised and alone
  • Meets standards
  • Sense of responsibility
  • Good Relational and Human Management Skills
  • Telephone etiquette
  • Attention to detail
  • Friendly and positive
  • Basic math skills

Languages

French
Professional Working

Timeline

Host

Seminole Coco casino
01.2023 - 12.2024

Waitress

Vivace gourmet pizza & pasta
09.2021 - 05.2022

High School Diploma -

One Stop Health & Training Center

High School Diploma -

College De Jeunes Filles

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