Shetara Mincey
Orange City,Fl
Summary
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Frontier Airlines
01.2024 - Current
- Responsible for the safety of the passengers as well as providing service to passengers and assisting with luggage, children, & those with disabilities while performing multiple of other task such as Demonstrating safety checks, emergency procedures, cabin management & maintenance in addition but not limited to safety and security
- Responded to medical emergencies as needed during flights.
- Enforced FAA and airline rules with passengers in business, economy and first class.
ICQA Warehouse Associate
Amazon.Inc
Deltona, Florida
04.2023 - 08.2024
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Ensured proper labeling of items before storing them in their designated areas.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Customer Service | Tech Support Agent
Apple One
Lake Mary, Florida
08.2020 - 10.2023
- Assist with IT / tech issues, reset passwords, update contact information, application support, and technical troubleshooting and researching
- Familiarity with Windows, macOS, Linux, or other operating systems
- Documented processes related to customer support operations for future reference purposes.
- Supported sales team members to drive growth and development.
Outreach Specialist /Flex Service Representative
Centauri Health Solutions
Orlando, Florida
02.2020 - 05.2022
- While using computer software systems to schedule and coordinate patients medical records request
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Updated patient files with new medical information as needed.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education
A.S. - Photography
Daytona State College
01.2025
Diploma -
Edgewater High
06.2016
Skills
- Communication
- Aviation experience
- Administrative
- Customer service
- Scheduling
- CPR certified
- Microsoft
- Able to work well under pressure
- Front desk receptionist
- Decision making skills
- Fast paced
- Medical terminology
- Medical intervention
- Preflight briefings
- Verbal and written communication
- Inbound and outbound calling
Timeline
Flight Attendant
Frontier Airlines
01.2024 - Current
ICQA Warehouse Associate
Amazon.Inc
04.2023 - 08.2024
Customer Service | Tech Support Agent
Apple One
08.2020 - 10.2023
Outreach Specialist /Flex Service Representative
Centauri Health Solutions
02.2020 - 05.2022
A.S. - Photography
Daytona State College
Diploma -
Edgewater High