Shetheiah L. Barber
Atlanta,GA
Summary
Dedicated and versatile Customer Service Representative with over 15 years of experience in customer-facing roles across diverse industries including healthcare, transportation, and retail. Known for strong communication, problem-solving, and leadership skills. Adept at managing high-volume environments while maintaining a focus on quality service and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Healthcare
01.2017 - Current
- Provide support to members regarding their member services
- Resolve customer inquiries with professionalism and empathy
- Maintain accurate documentation and follow HIPAA guidelines
- I assist with providing new-hire training
- Working on special projects
- Assisting with daily Behavioral Health and DDS Lead duties
- Generating daily reports
- Providing daily updates during the daily huddle meetings
- Creating division processes and procedures
- Scheduling appointments
- Conducting refresher training
Sorter
Amazon
01.2016 - 01.2017
- Sorted and scanned packages with accuracy to ensure timely and correct delivery.
- Maintained a clean, organized, and safe work environment to support warehouse efficiency.
Bus Operator
MARTA
01.2014 - 01.2016
- Operated public transit vehicles operated in accordance with safety protocols and scheduled routes.
- Assisted passengers with boarding, fare information, and route guidance to ensure a positive travel experience.
Customer Service Specialist
Georgia Dome
01.2007 - 01.2014
- Provided customer service support
- Assisted in dispatching response calls
- Generated daily reports
Education
Medical Assistant Certificate - undefined
Ross Medical Education Center
Decatur, GA01.2005
High School Diploma - undefined
Continental Academy
Coral Gables, FL01.1999
Skills
- Customer Service & Communication
- Problem-solving & Time Management
- Leadership & Training
- Generating daily reports
- Attending daily huddle meetings
- Management of teams chats
- Management of Salesforce
- Daily use of Excel spreadsheets
Certification
- Certified Medical Assistant
- High School Diploma
- Medical Billing and Coding
Timeline
Customer Service Representative
United Healthcare
01.2017 - Current
Sorter
Amazon
01.2016 - 01.2017
Bus Operator
MARTA
01.2014 - 01.2016
Customer Service Specialist
Georgia Dome
01.2007 - 01.2014
Medical Assistant Certificate - undefined
Ross Medical Education Center
High School Diploma - undefined
Continental Academy