SHEVAUGHNA SWEAT
Laird Plastics
Houston
13
years of professional experience
Work History
AP/AR Administrative Assistant
2 Years 1 Month- Processed 100+ invoices daily for payment in Oracle/JD Edwards, ensuring accurate and efficient transaction management
- Executed vendor maintenance setup and updates to maintain accurate vendor information
- Generated General Ledger reports to facilitate timely payment of upcoming bills
- Processed mobile bank deposits at branch location to ensure secure and accurate transactions.
Administrative Assistant (Contract)
2 Months- Confirmed shipment deliveries by verifying proof of delivery against order numbers.
- Coordinated daily office operations to support logistics and supply chain activities.
- Managed scheduling and calendar for team meetings and appointments.
- Developed and maintained filing systems for efficient document retrieval.
Toll Collector (Contract)
1 Month- Processed toll debts for various states by check, debit or credit card.
Eligibility Specialist (Contract)
4 Months- Contacted clients to collect relevant documents for eligibility assessment
- Verified eligibility and processed payments in eviction intervention department to support timely assistance
- Maintained client files in compliance with agency policy to ensure accurate record-keeping
Receptionist
1 Year 4 Months- Answered and transferred calls
- Scheduled pick-ups and Bone Marrow appointments
- Faxed patient reports to doctor's office for accurate record-keeping
- Performed various administrative duties
Associate Title Specialist
10 Months- Processed requests for extended temporary tags, ensuring timely issuance to customers
- Uploaded and maintained customer information in Salesforce for accurate record-keeping
- Updated customers on title and registration tag statuses, enhancing communication and customer satisfaction
Receptionist
7 Months- Answered the switchboard and transferred calls
- Prepared USPS, Federal Express, and UPS shipments
Accounts Payable Administrative Assistant
2 Years 6 Months- Created purchase orders, Bill of Lading, and Packing Slips
- Processed 50+ invoices daily for payment
- Matched invoices against purchase orders utilizing 3-way matching process
- Processed Mobile Bank Deposits
- Vendor Maintenance updates in QuickBooks
- Prepared packing slips, Federal Express and UPS shipments
- Ordered supplies and catered lunches
HR Customer Service Coordinator (Contract)
3 Months- Assisted customers with inquiries in Siebel regarding training classes required for each position
- Scheduled and arranged classes for employees based on training availability
- Maintained personnel records for each employee training & development
Account Payable Assistant (Contract)
2 Months- Sorted documents by vendor for scanning
- Scanned and processed invoices
- Attached invoices in SAP and kept track of documents
Customer Service Rep (Contract)
1 Month- Answered incoming calls regarding Turbo Tax accounts
- Assisted customers with password reset
- Escalated calls to Tax Accountants for other complex issues
- Maintained excellent customer service and resolved issues
Customer Service Rep (Contract)
3 Months- Answered incoming calls to assist veterans with an alternative medical plan
- Assisted the veterans to locate doctors closer to their residence
- Scheduled appointments for the veterans
- Provided excellent customer service and resolved disputes
HR Administrative Assistant (Contract)
1 Year- Maintained employee files
- Stocked supplies and coffee bars, setup conference rooms as needed
- Assisted with the front desk duties and HR tasks as needed
Education
High School
Skills
MS Office
QuickBooks
Peachtree
SAP
Oracle
Salesforce
Zendesk