Shevene Nelson
Summary
Dedicated and customer-oriented professional with extensive experience in customer service, cashiering, and administrative support. Possessing strong communication skills, adept at effectively conveying information and resolving issues. Keen ability to prioritize tasks, consistently meeting deadlines and ensuring smooth operations. Seeking an opportunity to utilize organizational skills and commitment to excellent service in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent
07.2024 - Current
- Respond to customer queries in a timely and professional manner
- Resolve customer complaints and provide effective solutions
- Assist with order placement, cancellations, and modifications
- Provide accurate service information and guide customers through processes
- Escalate complex issues to senior representatives or other departments as needed
- Maintain excellent verbal and written communication skills
Customer Service Representative
Sutherland Global Services
11.2022 - 02.2024
- Respond to customer inquiries and provide service information
- Resolve customer complaints and ensure satisfaction
- Assist customers with order placements, cancellations, and modifications
- Escalate issues that require higher-level attention to appropriate departments
Cashier / Customer Service Representative
Happi Mart Limited
03.2022 - 09.2022
- Assist customers with queries and process transactions efficiently
- Handle payments via debit/credit cards and mobile payment options
- Maintain a tidy cash register area and surrounding environment
- Provide excellent customer service and resolve issues quickly
Server/Dishwasher
Sandals Ochi Beach Resort
01.2019 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Secretary
Stewart's Attorney at Law
04.2017 - 11.2018
- Prioritize tasks, manage time efficiently, and meet deadlines
- Accurately and efficiently enter data into computer systems, spreadsheets, or databases
- Coordinate appointments, meetings, and events while maintaining calendars and schedules
- Maintain organized filing systems (both physical and digital) in compliance with data storage policies
- Prepare documents and ensure records are accurate and up-to-date
Customer Service Representative / Cashier
Surity Book Store
05.2014 - 10.2016
- Handle payments and operate cash register efficiently
- Maintain a tidy bookstore environment, including shelving, dusting, and restocking books
- Assist with receiving and processing book shipments while maintaining accurate inventory records
- Manage multiple customer transactions and tasks simultaneously
- Provide exceptional customer service, respond to customer inquiries, and resolve issues promptly
Education
High School Diploma -
Magrath High School
Treadways District, Linstead, St. Catherine01.2014
Skills
- Money Management
- Computer Skills (Microsoft Office Suite)
- Excellent Communication Skills (Verbal and Written)
- Team Player
- Time Management and Task Prioritization
Hobbies and Interests
Reading, Singing, Volunteering at local hospitals and health fairs
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Conduent
07.2024 - Current
Customer Service Representative
Sutherland Global Services
11.2022 - 02.2024
Cashier / Customer Service Representative
Happi Mart Limited
03.2022 - 09.2022
Server/Dishwasher
Sandals Ochi Beach Resort
01.2019 - 10.2021
Secretary
Stewart's Attorney at Law
04.2017 - 11.2018
Customer Service Representative / Cashier
Surity Book Store
05.2014 - 10.2016
High School Diploma -
Magrath High School
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