Jasmyne Hughes
DeSoto,TX
Summary
With more than 5 years of experience assisting in a busy call center setting & remotely, I am a versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and an unwavering customer support attitude. I'm dedicated to helping customers resolve issues and cultivating a positive image of the company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sagility Healthcare
California
10.2021 - Current
- As a Customer Service Representative, I manage a high volume of inbound calls
- Adheres to all compliance/Program integrity requirements and complies with HIPPA regulations.
- I provide members with resourceful information on their health care
- I use my problem-solving abilities to manage members' accounts and questions
- Works collaboratively with the claims, customer service, and appeals dept.
Customer Service Specialist
Bread Financial
Plano, TX
08.2017 - 09.2021
- As a Customer Service Specialist, I coordinate timely responses to customer communications from all over the world
- These responses required in-depth research and note-taking
- I was known for providing quick, friendly, and knowledgeable services for routine questions and service complaints
- Collaborated closely with other departments like Collections or Fraud Prevention teams for seamless communication and better case management.
- Managed sensitive customer data with utmost discretion, ensuring compliance with privacy regulations and maintaining trust between clients and the organization.
Education
Psychology -
Tarleton State University
01.2016
Skills
- Credit Card Processing
- Money Management
- Account Management
- Organization
- Time Management
- Empathy
- De-escalation
- Problem-solving
- Teamwork
- Salesforce
- CRM
- ERM
- AuthAccel
- ShieldAdvisor
- RadMD
- CVS/COS
- Documentums
Timeline
Customer Service Representative
Sagility Healthcare
10.2021 - Current
Customer Service Specialist
Bread Financial
08.2017 - 09.2021
Psychology -
Tarleton State University