Germaine Williams
Missouri City,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Quest Diagnostics
Houston, Texas
01.2003 - Current
- Managed patient inquiries for Quest Diagnostics service and test information
- Scheduled laboratory appointments and updated customer records in call systems
- Resolved billing questions and insurance concerns with clear, professional communication
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier
Target
Houston, TX
10.2015 - 10.2017
- Maintained clean checkout stations and stocked receipt supplies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Cashier
HEB Grocery Store
Houston, TX
05.2013 - 04.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier
Kroger
05.1997 - 07.1998
- Scanned merchandise, verified prices, and applied coupons at checkout lanes.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Bagged items carefully and organized carts for guest convenience.
- Checked personal identifications during alcohol and tobacco sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Contemporary Learning Center
Houston, TXSkills
- Cash register operation
- Payment processing
- Cash handling
- Money handling
- Credit card processing
- Register operations
- Liquor law compliance
- Customer service
- Customer assistance
- Customer relations
- Professionalism and courtesy
- Reliability
- Punctuality
- Credit card processing
Timeline
Cashier
Target
10.2015 - 10.2017
Cashier
HEB Grocery Store
05.2013 - 04.2015
Customer Service Representative
Quest Diagnostics
01.2003 - Current
Cashier
Kroger
05.1997 - 07.1998
Contemporary Learning Center