Shevon Ffrench

Here’s a simplified version of your tasks for your resume:

• Resolved patient complaints promptly, ensuring positive outcomes.
• Hired, trained, and supervised staff to maintain high performance.
• Conducted staff evaluations and provided constructive feedback.
• Developed policies to improve operations and client care.
• Assisted with local marketing and social media management.
• Managed clinic scheduling, daily operations, and inventory.
• Organized and led school and camp lice screenings.
• Documented operations and maintained communication with the team.
• Led training sessions for new technicians and call center staff to boost team skills.

• Inspected FDA-approved equipment to extend lifespan and ensure optimal performance.
• Administered lice treatments using FDA-approved machinery.
• Maintained workplace safety by following company policies and regulations.
• Treated clients based on scheduled needs.
• Adjusted equipment and troubleshot issues as needed.
• Increased team productivity by meeting deadlines and managing multiple tasks.
• Educated families on lice facts, prevention, and deterrents.
• Streamlined workflows by organizing tools and supplies for efficiency.

• Provided high-quality personal care services (bathing, grooming, dressing, feeding) while ensuring patient dignity.
• Assisted with activities of daily living (ADLs) to enhance patient comfort and wellbeing.
• Monitored patients’ vitals (blood pressure, temperature, heart rate) and glucose levels.
• Reported unusual symptoms or changes to the registered nurse or charge nurse.
• Turned and repositioned patients to prevent pressure ulcers, using proper body mechanics.
• Performed basic wound care and dressing changes.
• Maintained accurate patient records and communicated updates to the healthcare team.
• Offered compassionate care and communication regarding death and dying.
• Managed patient rooms, shared areas, and nursing stations.
• Delivered hands-on nursing care under RN supervision, following medical center policies.
• Built relationships with patients, families, and healthcare teams to achieve care plan goals.
• Assisted non-ambulatory residents with Range of Motion (ROM) exercises.
• Collected specimens, monitored vitals, and ensured patient comfort for optimal care.
• Gained experience across multiple acuities: oncology, medical surgery, cardiology, pulmonary, and transplant.

• Gained knowledge of various acuities (oncology, surgery, cardiology, pulmonary, transplant) and medical terminology.
• Managed phone calls, scheduled appointments, updated patient charts/records, filed/scanned documents, and ordered supplies.
• Trained new Unit Coordinators on unit protocols to enhance team proficiency.
• Handled confidential patient information in compliance with HIPAA regulations.
• Managed medical emergencies calmly, activating appropriate codes and ensuring quick response.
• Ensured patient flow by admitting, transferring, and discharging patients in the system, and notifying staff.
• Identified and resolved operational issues independently, collaborating with management for complex problems.
• Maintained a clean, organized unit environment and adhered to infection control protocols.
• Facilitated smooth shift transitions with detailed nursing reports and thorough handovers.
• Engaged with families and support systems to promote patient healing.
• Accurately recorded patient information and ensured it was routed to the correct physician.
• Adapted to high census or staff shortages, ensuring continuity of care for all patients.