Shevorn Culzac
Brooklyn,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Fragrance Counter Manager
Interparfums Luxury Brands
New York, NY
02.2019 - 01.2025
- Maintained a high level of product knowledge, attending industry trade shows and staying current with emerging trends in cosmetics and fragrances.
- Provided exceptional customer service by addressing concerns promptly and recommending suitable products based on individual needs.
- Collaborated with store management to develop strategies for achieving monthly sales targets consistently.
- Coordinated in-store events that showcased featured cosmetics and fragrances, driving customer interest and sales.
- Increased customer satisfaction by providing personalized fragrance consultations and recommendations.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Managed inventory levels for optimal stock availability and timely replenishment orders.
Coordinator
P&G Fragrances
Brooklyn, NY
02.2010 - 03.2017
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Covered shift shortages for Type shifts to keep production schedule on time.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Bank Teller
Citibank
New York, NY
02.2011 - 08.2011
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Beauty Advisor
Estee Lauder
Brooklyn, NY
06.2005 - 01.2010
- Responded to customer questions and requests in a prompt and efficient manner.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Medical Assistant Certificate - Medical Assistant
Allen School of Health Science
Brooklyn, NYHigh School Diploma -
Sarah J Hale
Brooklyn, NYSkills
- Target achievement
- Brand awareness
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Computer skills
- Team leadership
- Verbal and written communication
- Professional and courteous
- Promotional planning
- Sanitation maintenance
Timeline
Fragrance Counter Manager
Interparfums Luxury Brands
02.2019 - 01.2025
Bank Teller
Citibank
02.2011 - 08.2011
Coordinator
P&G Fragrances
02.2010 - 03.2017
Beauty Advisor
Estee Lauder
06.2005 - 01.2010
Medical Assistant Certificate - Medical Assistant
Allen School of Health Science
High School Diploma -
Sarah J Hale