Shavera Robinson
Lake Worth
Summary
Dynamic Bartender and Service Lead with seven years of experience in fast-paced, high-volume environments. Expert in mixology, suggestive selling, and managing complex floor operations while maintaining a 'guest-first' mentality. Recognized for extreme reliability and leadership, including training new hires and managing opening logistics. Committed to driving revenue through personalized service and technical precision."
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
IHOP
West Palm Beach, FL
07.2023 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu offerings, service protocols, and restaurant operations.
- Managed multiple tables efficiently during peak hours, enhancing overall guest satisfaction.
Full Specialist
self employed
Lake Worth, FL
07.2022 - Current
- Assisted clients with nail care and maintenance.
- Provided waxing services to enhance client comfort.
- Delivered basic facial treatments to promote skin health
- Specialized skills in natural hair care, such as interlocking, palm rolling, and styling, while emphasizing sanitation and client consultations
Server
Duffy's Sports Grill
Greenacres, FL
11.2022 - 06.2023
- Facilitated seamless dining experiences by managing guest orders with high accuracy and a deep knowledge of menu offerings and dietary restrictions.
- Leveraged suggestive selling techniques to increase average check size while providing personalized recommendations.
- Mentored and onboarded new staff members on service standards, POS systems, and floor procedures to ensure consistent team performance.
- Managed high-volume takeout and delivery operations, ensuring order precision and timely hand-offs during peak hours.
Customer Service Representative
Nordstrom Rack
Nashville, TN
01.2021 - 01.2022
- Managed a high volume of inbound inquiries with a professional and helpful demeanor, consistently meeting or exceeding daily call-handling targets.
- Utilized logistical tracking systems to provide real-time updates on order status, ensuring transparency and managing guest expectations regarding delivery timelines.
- Maintained data integrity by accurately processing sensitive account modifications and shipment reroutes within the CRM system.
- De-escalated complex service challenges by employing active listening and creative problem-solving to ensure a "Best-in-Class" guest experience.
Bartender
T.G.I Fridays
Boynton Beach, FL
05.2019 - 05.2021
- Crafted a high volume of signature cocktails and classic beverages with precision, maintaining strict pour controls and recipe standards in a fast-paced bar environment.
- Managed a high-capacity "Service Well," preparing complex beverage orders for the entire dining room while simultaneously providing attentive service to a full 15-seat bar.
- Maintained optimal ticket times under pressure, prioritizing tasks to ensure both bar guests and floor servers received orders promptly.
- Strictly enforced alcohol safety protocols and legal age verification, maintaining a 100% compliance record with state and local beverage laws.
Education
License - Cosmetology
Hollywood Institute of Beauty Careers
West Palm Beach, FL01.2023
High School - undefined
Santaluces High School
Lantana, FL01.2011
Skills
- Handcrafted Cocktails
- POS Proficiency (Micros/Toast)
- Pour Control/Waste Reduction
- Beer/Wine Knowledge
Certification
- Full specialist
- Present
Additional Information
Skills: Proficient in math, Microsoft Excel, Great team leader, Customer service, Graphic design
Timeline
Server
IHOP
07.2023 - Current
Server
Duffy's Sports Grill
11.2022 - 06.2023
Full Specialist
self employed
07.2022 - Current
Customer Service Representative
Nordstrom Rack
01.2021 - 01.2022
Bartender
T.G.I Fridays
05.2019 - 05.2021
High School - undefined
Santaluces High School
License - Cosmetology
Hollywood Institute of Beauty Careers