Sheyenne Santana
Titusville,FL
Summary
Dynamic Assistant Store Manager with a proven track record in enhancing customer satisfaction, optimizing inventory control, and fostering teamwork. Committed to driving operational efficiency and exceptional service delivery.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
SUBWAY®Restaurants
Titusville, FL
04.2023 - Current
- Led daily operations to enhance customer service and improve store efficiency.
- Trained and mentored staff on company policies and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Ensured compliance with health and safety regulations during all store activities.
- Coordinated team schedules to ensure adequate coverage during peak hours and events.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Supervisor
Murphy USA
Titusville, FL
04.2022 - 09.2024
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented process improvements that enhanced customer service efficiency.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Supervised ongoing daily production phases.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Retail Sales Associate
Cumberland Farms
Titusville, FL
06.2019 - 04.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Maintained store cleanliness and organization, ensuring a welcoming shopping environment.
- Assisted in inventory management, tracking stock levels and restocking shelves as needed.
- Collaborated with team members to meet sales goals and enhance customer satisfaction.
- Trained new associates on operational procedures and best practices for customer engagement.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Titusville High School
Titusville, FL05-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Store opening and closing
- Staff supervision
- POS systems
- Employee scheduling
- Hiring and training
- Mentoring and coaching
- Sales tracking
- Delegating work
- Decision-making
- Team leadership
- Teamwork and collaboration
- Cash auditing
- Budgeting and cost control
- New hire training
- Cost control
- Incident reports
- Inventory counting
- Order management
- Employee coaching
- Upselling and cross selling
Timeline
Assistant Store Manager
SUBWAY®Restaurants
04.2023 - Current
Shift Supervisor
Murphy USA
04.2022 - 09.2024
Retail Sales Associate
Cumberland Farms
06.2019 - 04.2022
High School Diploma -
Titusville High School