Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheyla Carrillo

Santa Ana,CA

Summary

Experienced in the food industry, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Waitress

Tommy's Sushi Japanese Resturaunt
05.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier

Pokinometry
06.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Cashier Team Lead

Carl's Jr
12.2020 - 03.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Education

Bachelor of Arts -

California State University - Fullerton
Fullerton, CA
12.2024

High School Diploma -

Hector G. Godinez
Santa Ana, CA
06.2021

Skills

  • Warm and Friendly
  • Guest Inquiries
  • Accuracy and Efficiency
  • Hospitality and Accommodation
  • Fast learner
  • Workflow Coordination
  • Courteous Phone Demeanor
  • Menu Memorization and Presentation
  • Adaptable and Flexible
  • High-Volume Environments
  • Cool Under Pressure

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Tommy's Sushi Japanese Resturaunt
05.2023 - Current

Cashier

Pokinometry
06.2022 - 04.2023

Cashier Team Lead

Carl's Jr
12.2020 - 03.2022

Bachelor of Arts -

California State University - Fullerton

High School Diploma -

Hector G. Godinez

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Sheyla Carrillo