Sheyla Gonzalez Perez
Fort Mill,SC
Summary
Result-driven professional with over 12 years of experience in customer service, sales and payroll, seeking to leverage expertise in providing exceptional client support in a contact center environment. Proven track record of resolving inquiries and issues promptly and efficiently, ensuring high levels of customer satisfaction. Adept at meeting and exceeding key performance indicators, demonstrating a commitment to delivering and outstanding client experience. Proficient in Microsoft Office Suite, PeopleSoft, and Salesforce, with strong communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
01.2019 - Current
- Work outside in a very fast-paced airport environment.
- Provided excellent customer service keeping both the company goals and customer expectations in mind when completing daily tasks
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Skills utilized: Customer service, Task Prioritization, Problem Resolution
Inside Sales Representative
Aarons Furniture Store
Remote
07.2021 - 01.2024
- Work directly with marketing campaigns and ecommerce to identify decision makers and coordinate leads through CRM and set appointments accordingly for sales staff.
- Efficiently maintain top lead generation to closed sales ratio month over month.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Skills utilized: Sales Achievement, Salesforce CRM, Customer Inquiry Resolution, Data Entry, Client Communication
Sales Support Specialist
Spectrum Enterprises LLC, A Charter Communications
Charlotte, NC
09.2017 - 10.2018
- Top-ranked specialist for the 2018 fiscal year for Contribution to the department
- Provided daily reports to leadership identifying deficiencies and making necessary edits to opportunities which prompt improvement in department consistency.
- Organized sales project requests for major accounts by using PM software Trello which increased efficiency and provided clarity of scope
- Trained new Sales Support Specialist and Sales Representatives on changes to company rules and policies to ensure proficiency
- Experienced in Salesforce tasks such as identifying leads, creating accounts and tracking opportunities from initiation to close.
- Skills utilized: Salesforce CRM, Customer Service, Project Management, Training and Development.
Payroll Specialist
TriNet
Indian Land, SC
01.2016 - 09.2017
- Managed the end-to-end payroll process for a diverse client base, ensuring punctual and precise payment.
- Ensured compliance with all applicable federal, state, and local payroll regulations.
- Efficiently handled and resolved payroll discrepancies and client concerns.
- Maintained and audited payroll records to ensure data accuracy and integrity.
- Skills utilized: Payroll Processing, Data Analysis, Attention to Details, Customer Service.
JR. Underwriter Credit Applications Specialist
One Main Financial
Fort Mill, SC
06.2015 - 01.2016
- Provided Quality Assurance for all individual credit applications as well as business credit applications under 500k
- Established relationships and responsibilities for QA team to ensure all QA tools are fully utilized.
- Skills utilized: Quality Assurance, Relationship Management, Attention to Detail.
Bilingual Sales Consultant
Time Warner Cable
Charlotte, NC
02.2010 - 06.2012
- Provided logistical consultation for clients by understanding their needs and building specialized video, internet and phone bundles.
- Exceeded sales goal by 25% month over month - 2011.
- Increased client satisfaction by providing tailored solutions for individual customer needs in both English and Spanish.
- Skills utilized: Bilingual Communication, Customer Consultation, Sales Achievement.
Education
Skills
- Training: Six Sigma - Green Belt
- Programs: Salesforce CRM, People Soft HRMS, Symphony HRMS & Payroll Software
Timeline
Inside Sales Representative
Aarons Furniture Store
07.2021 - 01.2024
Ramp Agent
Piedmont Airlines
01.2019 - Current
Sales Support Specialist
Spectrum Enterprises LLC, A Charter Communications
09.2017 - 10.2018
Payroll Specialist
TriNet
01.2016 - 09.2017
JR. Underwriter Credit Applications Specialist
One Main Financial
06.2015 - 01.2016
Bilingual Sales Consultant
Time Warner Cable
02.2010 - 06.2012