Tonya Jones
South Chesterfield,VA
Summary
Experienced with managing multifaceted programs across various sectors. Utilizes strategic planning and resource allocation to ensure successful project execution. Track record of leveraging communication and leadership skills to drive team performance and achieve objectives.
Overview
11
11
years of professional experience
Work History
Senior Program Coordinator Supervisor
Honeywell International
01.2022 - Current
- Provide business insights to meet productivity, financial, quality, and customer satisfaction goals
- Partner with the client, trade allies, Program staff, and Centers of Excellence to meet program deliverables, overcome obstacles in the rebate process, and enhance the customer experience.
- Oversee team of Inside Sales Reps (rebate processing), balance workloads, train, coach
- Minimize defects, and implement corrective and preventive actions (process, procedures, technology)
- Analyze data and performance trends, develop weekly and monthly reports and presentations
- Drive continuous improvement initiatives, and develop standard operating procedures and tools which may include scripts, talking points, work instructions
- Coordinate financial deliverables associated with invoicing and rebate payments
- Support new program development including requirements gathering, design, user acceptance testing, and collaboration with the Software Development team
- Led cross-functional teams to streamline program execution and enhance operational efficiency.
- Developed and implemented project plans, ensuring alignment with organizational goals and timelines.
- Coordinated resource allocation, optimizing utilization across multiple projects to achieve strategic objectives.
- Mentored junior staff, fostering professional growth and enhancing team capabilities within the program portfolio.
Senior Quality Specialist
Ashland
01.2015 - 01.2022
- Provide support to production on quality issues through complaint investigations, root cause analysis events, pulling and trending historical data, participating in implementing of new systems and other process improvements
- Updating, and maintaining procedures, auditing, and training for the department to include good manufacturing practices (GMP). Also acted as GMP coordinator and project quality approver
- Coordinator of the customer complaints issued against the plant and ensuring completion
- Facility administrator and ensuring the maintenance of iLIMS (Laboratory Information Management System-software for lab test data) business applications for quality data (troubleshooting, setting up new products, specifications; certificate of analysis; assisting with improvements, implementation, and validations)
- Perform and assist with internal ISO, supplier, contractor/tollers, customer, GMP (good manufacturing practices), third-party agencies (FSSC 22000, EFFCI, BRC, Kosher, Halal, VDACS, FDA, EXCIPACT), and regulatory audits. Act as customer audit coordinator
- Serve on the HACCP team to ensure compliance. (Reviewing HACCP plans annually, internal audits of the areas, performing risk assessments)
- Perform quality batch record review for pharmaceuticals
- Initiate and oversee out-of-spec investigations where appropriate
Education
Master Business Administration -
Averett University
Danville, VABachelor of Science - Chemistry
Virginia Commonwealth University
Richmond, VASkills
- Proficient with Microsoft Office Software, SAP, and LIMS systems
- Completed the SQLLIMS V41, 42 Transition Course
- General knowledge of ISO 9001, QS 9000, ISO 14001
- Completed Six Sigma Green Belt Training
- Honeywell Six Sigma Plus DFSS Green Belt Certified on the project of “Reducing the Cycle Time for Availability of Products”
- Completed training for Lean Manufacturing modeling of the Toyota model
- Trained ISO 9001 Internal Auditor through BSI
- Completed HACCP (Hazard Analysis Critical Control Point) for Processor’s training
- Completed Ashland’s Six Sigma Yellow Belt Training
- Completed PCQI (Preventive Controls for Human Food) Coordinator Training
- Completed FSSC 22000 Training Course
- Office administration
- Standard operating procedures
- Strategic planning
- Staff evaluation
Timeline
Senior Program Coordinator Supervisor
Honeywell International
01.2022 - Current
Senior Quality Specialist
Ashland
01.2015 - 01.2022
Bachelor of Science - Chemistry
Virginia Commonwealth University
Master Business Administration -
Averett University