SHEYNA L. CAREY
Homestead,Fl.
Summary
Substantial experience and outstanding skills in customer service with ten years of progressive experience Accustomed to working in fast paced environments, ability to think quickly and handle difficult clients Fully committed to providing the highest possible standards of customer service and support Self-starter; can be depended on to complete a task under minimal supervision People oriented; enjoy working directly with customers and the general public Understands and appreciates the importance of a job well done Excellent written and verbal communication skills
Overview
15
15
years of professional experience
Work History
Correctional Sentence Technician
Florida Department Of Corrections
08.2022 - Current
- Responsible for all data entry pertaining to each inmate, including job changes, dorm movement, custody changes, etc.
- Maintain every inmate file and file paperwork and records.
- Check new inmates in weekly from other institutions and check current inmates out to transfer.
- Responsible for high paced call volume control; being able to read numerous instructions while typing and dispatching calls
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
- Works closely with institution's Substance Abuse program to ensure each inmate is enrolled and withdrawn from designated class/program.
Agent
Endicott Communications
02.2020 - 07.2022
- Responsible for answering all incoming calls from various companies such as attorneys, hospitals, apartment complexes, etc
- Served as the after hours answering service, took and dispatched messages according to client’s preference
- Responsible for taking orders/consults from nurses and doctors and paging the on call attending doctor
- Responsible for high paced call volume control; being able to read numerous instructions while typing and dispatching calls
Insurance Specialist
Assurant
10.2017 - 12.2019
- Served as an insurance representative for renter’s insurance contracted with GEICO and Assurant
- Adjusted renter’s insurance coverage amounts and services for existing and new customers
- Exercised strong interpersonal communication skills with customers and department personnel
- Accepted assignments with an open, cooperative, positive and team-oriented attitude
- Worked with very minimal supervision in a high paced environment
Customer Service Rep/Medical Collector
BCA Financial Services
06.2013 - 09.2017
- Responsible for answering both inbound and outbound calls
- Made outbound calls from an automatic dialing system to existing patients to collect medical debt
- Represented contracted hospitals and doctor’s offices while collecting medical debt
- Answered patient questions about services provided and insurance
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
1-800-GEORGIA
02.2009 - 04.2013
- Deliver world class customer service for 1800 GEORGIA customers and other state operated agencies
- Provided effective and timely resolution of a range of customer inquiries and strived for one-call resolution of customer issues
- Maintained a positive and cooperative tone with both customers and coworkers
- Assisted Georgia residents with numbers, address, and information for state operated entities
- Handled customer inquiries and suggestions courteously and professionally.
Education
Health Science Magnet
Coral Reef Senior High
Miami, Fl.Skills
- COMPUTER SKILLS:
- Proficient is all aspects of Microsoft Office and various other programs, 55 WPM
- De-Escalation Techniques
- Inmate Observation
- Emergency Situation Response
- Daily Reports
Affiliations
HIPAA
Timeline
Correctional Sentence Technician
Florida Department Of Corrections
08.2022 - Current
Agent
Endicott Communications
02.2020 - 07.2022
Insurance Specialist
Assurant
10.2017 - 12.2019
Customer Service Rep/Medical Collector
BCA Financial Services
06.2013 - 09.2017
Customer Service Representative
1-800-GEORGIA
02.2009 - 04.2013
Health Science Magnet
Coral Reef Senior High
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