SHEYNA L. CAREY
Homestead,Fl.
Summary
Substantial experience and outstanding skills in customer service with ten years of progressive experience Accustomed to working in fast paced environments, ability to think quickly and handle difficult clients Fully committed to providing the highest possible standards of customer service and support Self-starter; can be depended on to complete a task under minimal supervision People oriented; enjoy working directly with customers and the general public Understands and appreciates the importance of a job well done Excellent written and verbal communication skills
Overview
12
12
years of professional experience
Work History
Clinical Support Specialist
The GEO Group, Inc.
11.2023 - Current
- Maintain every inmate Substance Abuse file and file paperwork and records.
- Screen new inmates in weekly from other institutions and check current inmates out to transfer.
- Works with institution's Substance Abuse program to ensure each inmate is enrolled and withdrawn from designated class/program.
- Performed routine office tasks necessary for office operation and presentation.
- Registers and keeps record of every inmate in Substance Abuse and Prevention program
Correctional Sentence Specialist
Florida Department Of Corrections
08.2022 - 11.2023
- Responsible for all data entry pertaining to each inmate, including job changes, dorm movement, custody changes, etc.
- Maintains every inmate file and file paperwork and records.
- Check in new inmates from other institutions and check current inmates out to transfer.
- Responsible for high paced call volume control; being able to read numerous instructions while typing and dispatching calls.
- Kept detailed records of evidence and evidence storage inventories, double checked procedures, and monitored access to prevent unauthorized handling.
- Worked closely with institution's Substance Abuse program to ensure each client was enrolled and withdrawn from designated program/class.
Agent
Endicott Communications
02.2020 - 07.2022
- Responsible for answering all incoming calls from various companies such as attorney's offices, hospitals, apartment complexes, etc.
- Served a s an after hours answering service; took and dispatched messages according to client's preference.
- Responsible for taking orders/consults from nurses and doctors, paged on call doctors and attendants.
- Responsible for high paced call volume control; being able to read numerous instructions while typing and speaking to customers, als dispatching calls.
Insurance Specialist
Assurant
10.2017 - 12.2019
- Served as an insurance agent/specialist for renter's insurance contracted with GEICO and Assurant.
- Adjusted renter's insurance coverage amounts and services for existing and new customers
- Exercised strong interpersonal communication skills with customers and department personnel.
- Accepted assignments with an open, cooperative, positive, and team oriented attitude.
- Worked with very minimal supervision in a high paced environment.
Customer Service Rep/Medical Billing Collector
BCA Financial Services
06.2013 - 09.2017
- Responsible for answering both inbound and outbound calls.
- Made outbound call from automatic dialing system to existing patients to collect medical debt before account was recommended for collection agency.
- Represented contracted hospitals and doctor's offices while collecting medical debt.
- Answered patient questions about services rendered and insurance.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Coral Reef Senior High
Miami, FL06-2001
Skills
- COMPUTER SKILLS:
- Proficient is all aspects of Microsoft Office and various other programs, 55 WPM
- De-Escalation Techniques
- Inmate Observation
- Emergency Situation Response
- Daily Reports
Affiliations
HIPAA
Timeline
Clinical Support Specialist
The GEO Group, Inc.
11.2023 - Current
Correctional Sentence Specialist
Florida Department Of Corrections
08.2022 - 11.2023
Agent
Endicott Communications
02.2020 - 07.2022
Insurance Specialist
Assurant
10.2017 - 12.2019
Customer Service Rep/Medical Billing Collector
BCA Financial Services
06.2013 - 09.2017
High School Diploma -
Coral Reef Senior High
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