SHI-MIRROR GOODMAN
Baltimore,MD
Summary
To secure a challenging position in a reputable organization to expand my knowledge and skills; while utilizing training and skills to make a significant contribution to the success of the company.
Overview
7
7
years of professional experience
Work History
Payroll Specialist
The Arc Of Baltimore
Baltimore, MD
07.2023 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Strengthened internal controls by developing and implementing comprehensive payroll policies and procedures.
Rehabilitation Counselor
Divine Light Patient Treatment & Recovery
Baltimore, MD
01.2020 - 07.2023
- Assisted clients with finding affordable housing and financial services based on clients credentials
- Coordinated, implemented, and monitored Individual Rehabilitation Plans
- Documented each meeting and insert case management notes through ICANotes
- Conducted six visits a month, for each adult client; one visit per week for an hour.
- Enhanced clients'' quality of life with comprehensive counseling services addressing their unique mental, emotional, and physical needs.
Call Center Representative
Amazon Fulfillment Center
Baltimore, MD
03.2017 - 01.2020
- Responded to an average of 70-100 telephone inquiries on a daily basis
- Ran reports and supplied data to fulfill report requirements
- Built customer loyalty by placing follow-up calls for customers who reported issues with products
- Addressed customer services inquiries in an efficient manner.
- Managed high calls volumes while providing exceptional customer support and maintaining professional composer.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring clients satisfaction at all times.
Education
High School Diploma -
Digital Harbor High School
Baltimore, MD05.2016
Skills
- Detail-Oriented
- Problem Solver
- Punctual
- Great Communicator
- Proficient in Microsoft Office; Word, Excel, PPT
- Excellent Interpersonal Skills
- Time Management
- Strong Verbal and Written
- Critical and Analytical
References
References available upon request
Timeline
Payroll Specialist
The Arc Of Baltimore
07.2023 - Current
Rehabilitation Counselor
Divine Light Patient Treatment & Recovery
01.2020 - 07.2023
Call Center Representative
Amazon Fulfillment Center
03.2017 - 01.2020
High School Diploma -
Digital Harbor High School