SHI OO
Plano
Summary
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Team Member
Burning Rice BBQ
Plano, TX
01.2026 - 03.2026
- Assisted customers with orders and provided friendly, efficient service.
- Operated point-of-sale systems and processed transactions accurately.
- Prepared and packaged customer orders while maintaining quality standards.
- Maintained cleanliness, organization, and food safety standards.
- Worked effectively in a fast-paced team environment.
- Assisted in food preparation and maintaining cleanliness in kitchen areas.
- Collaborated with team members to ensure smooth service during peak hours.
Shift Lead
MINISO
09.2025 - Current
- Supervise daily store operations and support team members during shifts.
- Deliver excellent customer service and resolve customer concerns professionally.
- Train and assist new employees on store procedures and service standards.
- Manage cash handling, register operations, and transaction accuracy.
- Support inventory management, merchandising, and restocking activities.
- Assist with opening and closing procedures while maintaining store standards.
Education
Bachelor of Science - Information Technology
Western Governors University (WGU)
Skills
- Customer Service
- Leadership
- Team Collaboration
- Communication
- Problem Solving
- Time Management
- Cash Handling
- Inventory Management
- Microsoft Office
- Google Workspace
- Data Entry
- Organization
- Adaptability
- Attention to Detail
- POS Systems
Certification
- Information Technology Specialist – JavaScript (May 2024)
- IC3 Digital Literacy Certification (April 2024)
- Critical Career Skills – Professional Communication (March 2024)
- Unity Certified User: Programmer
- Texas Food Handler Certification (Expires November 2028)
Timeline
Front Team Member
Burning Rice BBQ
01.2026 - 03.2026
Shift Lead
MINISO
09.2025 - Current
Bachelor of Science - Information Technology
Western Governors University (WGU)