Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Segovia

Anaheim,California

Summary

Driven professional with a proven track record at Snow Monster and Anaheim Union High School District, enhancing customer satisfaction and student performance. Skilled in cash handling and complaint resolution, demonstrating exceptional collaboration and teamwork. Achieved significant improvements by focusing on critical thinking and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Front Team Member

Snow Monster
05.2023 - Current
  • Experience welcoming guests, accommodating their drink-related needs, and creating the best experience for their visit to Mini Monster
  • Working cash register/POS system and various other computing devices such as iPads and their work-related programs
  • In creating drinks, I can pay attention to details, like sugar levels or toppings, to create the right drinks
  • Working with drinks is very in demand, so I have a good amount of experience working successfully in a fast-paced environment
  • Performing cleaning duties such as washing dishes, mopping, throwing out the trash, restocking, and ensuring the space is as clean as possible, especially during slower days
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues

AVID Tutor

Anaheim Union High School District
11.2023 - 05.2024
  • Enhanced student comprehension by providing individualized tutoring sessions tailored to each student's unique needs
  • Built upon the AVID curriculum when managing tutorials, and served as a leader
  • Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance
  • Assisted with general subjects, like Math, English, Science, and History however I can also aid students in Spanish, and Psychology-related assignments if needed.
  • Developed customized lesson plans focused on strengthening critical thinking and problem-solving skills

Education

Katella High School
2200 E Wagner Ave
05.2023

Skills

  • Complaint resolution
  • Cash Handling
  • Equipment Operation
  • Customer Service
  • Collaboration and Teamwork

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

AVID Tutor

Anaheim Union High School District
11.2023 - 05.2024

Front Team Member

Snow Monster
05.2023 - Current

Katella High School

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Stephanie Segovia