Shiane Bellamy
Raleigh,NC
Summary
Resourceful Billing Resolution Specialist recognized for productive and efficient task completion. Skilled in navigating complex billing systems, analyzing financial discrepancies, and implementing effective resolution strategies. Excel in communication, problem-solving, and time management, ensuring smooth billing operations and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
MSP Billing Resolution Specialist
PeopleReady
Remote
12.2022 - 10.2023
- Oversaw billing process for assigned MSP national accounts, ensuring accuracy and compliance.
- Reconciled billing exceptions to effectively manage national account credits and enhance billing accuracy.
- This work required the building and maintenance of positive relationships with the customer’s hiring managers, the customer’s MSP vendor as well as our corporate internal accounting and support teams.
- Cultivated relationships with national accounts including ABM, Marriott, and Lasership/OnTrac to support billing resolution efforts.
MSP Client Service Delivery Coordinator
PeopleReady
Remote
07.2021 - 12.2022
- Facilitated full cycle support for outsourced onboarding of assigned MSP national accounts, ensuring compliance and alignment with client expectations.
- Conducted process reviews and improvements, trained national branches and MSP coordinators, and ensured onboarding compliance with MSP contracts while building strong customer relationships.
- Managed national accounts including ABM, Marriott, and Lasership/OnTrac.
Senior Recruiting Coordinator
PeopleReady
Remote
07.2020 - 07.2021
- Returned as contract employee post-COVID layoffs, contributing to team stability and continuity.
- Coordinated recruitment efforts for re-engagement team, facilitating onboarding of new and previously registered employees at PeopleReady.
- Screened and sourced candidates for job placement, enhancing service delivery for new and existing accounts.
Senior Recruiting Coordinator
PeopleScout
Remote
09.2015 - 04.2020
- Managed recruitment and onboarding processes for assigned accounts, ensuring alignment with client needs.
- Developed expertise in compliance, screening, and sourcing candidates to meet diverse client requirements.
- Managed recruitment for Sysco Foods, Walgreens, and Bank of America.
Education
No Degree -
Virginia Union University
Richmond, VAHigh School Diploma -
Mother Cabrini High School
New York, NYSkills
- Invoice processing
- MSP contract compliance
- Data integrity
- Reporting
- Data analysis
- Charge dispute resolution
- Onboarding support
- Onboarding coordination
- Client relationship management
- Customer relationship management
- Conflict resolution
- Process improvement
- Training delivery
- Invoice management
- Account documentation
- Record keeping
- Database maintenance
- Attention to detail
- Effective communication
- Clear communication
- Organizational skills
- Time management
- Multitasking
- Problem solving
- Problem resolution
- Financial acumen
- Client satisfaction
- Relationship building
- Editing
- Proofreading
Projects
Ongoing Self Publication, Biblical Insight, Comprehension and Application of the Holy Scriptures. A guide into each book of the bible outlining core truths about God and man.
Former Employers
- Manpower
- AICPA
- Apollo Theater Foundation
- Hub International
- Carmax
- Apple (contract)
- AARP (contract)
Timeline
MSP Billing Resolution Specialist
PeopleReady
12.2022 - 10.2023
MSP Client Service Delivery Coordinator
PeopleReady
07.2021 - 12.2022
Senior Recruiting Coordinator
PeopleReady
07.2020 - 07.2021
Senior Recruiting Coordinator
PeopleScout
09.2015 - 04.2020
No Degree -
Virginia Union University
High School Diploma -
Mother Cabrini High School