Summary
Overview
Work History
Education
Skills
Timeline
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Shiane Harris

Philadelphia,Pennsylvania

Summary

  • Strong Communication, interpersonal, and presentation skills.
  • Demonstrates ability to prioritize and delegate tasks.
  • Able to balance several ongoing projects at once while maintaining strict deadlines.
  • Exemplary problem-solving skills with the proven capacity to identify problems and tactfully implement corrective processes.
  • Able to excel in a fast-paced, metric based work environment.
  • Ability to check patients in and out for different specialties as well as schedule follow up appointments

Team-oriented Employee Trainer with substantial background in training and development. Skilled at identifying training needs and creating customized training solutions for different learners and groups. Proven track record of developing and implementing successful training strategies, utilizing both traditional and digital methods. Strong interpersonal skills and dedicated to establishing positive relationships with employees and stakeholders.

Overview

7
7
years of professional experience

Work History

Ed Department Trainer

Thomas Jefferson Hospital
05.2022 - Current
  • Efficiently train new hires on all aspects of the emergency department and the admissions department
  • Ensure that all legal documentation is processed correctly.

Administrative Assistant

Einstein Healthcare Network
06.2020 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Performed research to collect and record industry data.

Point Person

Thomas Jefferson Hospital
01.2019 - 05.2020
  • Accurately report documentation on Crime Victims, Trauma Patients, and Anonymous Patients
  • Collect the appropriate inpatient and outpatient copay on a daily basis
  • Quality control all patient demographic information daily.

Administrative Assistant

University Of Pennsylvania
01.2017 - 02.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Ed Registrar

Thomas Jefferson Hospital
12.2018 - 01.2019
  • Conduct research on patient benefits to ensure revenue cycle completion coordinate with technicians, nurses, and doctors to ensure timely appointment realization for a specialized patient population
  • Train new associates to ensure delivery of departmental goals and care standards
  • Ensure patient and family confidentiality, safety and security; HIPAA complaint.

Education

Bachelor of Science - Health Administration

DeVry University
Online School
06.2026

Medical Billing and Coding - Medical Billing And Coding

DeVry University
Online School
06.2021

High School Diploma -

Parkway Center City
Philadelphia, PA
06.2016

Skills

  • Training delivery
  • Motivational Techniques
  • Assessment tools
  • Feedback collection
  • Decision-Making
  • Critical Thinking
  • Data Entry
  • Strategic Planning
  • Microsoft Word
  • Microsoft Excel
  • Time Management
  • Microsoft Outlook
  • Filing
  • Scheduling
  • Database entry
  • Appointment Scheduling
  • Recordkeeping
  • Coordination

Timeline

Ed Department Trainer

Thomas Jefferson Hospital
05.2022 - Current

Administrative Assistant

Einstein Healthcare Network
06.2020 - 06.2021

Point Person

Thomas Jefferson Hospital
01.2019 - 05.2020

Ed Registrar

Thomas Jefferson Hospital
12.2018 - 01.2019

Administrative Assistant

University Of Pennsylvania
01.2017 - 02.2019

Bachelor of Science - Health Administration

DeVry University

Medical Billing and Coding - Medical Billing And Coding

DeVry University

High School Diploma -

Parkway Center City
Shiane Harris