Shiane Rivera-Hale
Converse,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Activities Host/Shift Leader
Unchartered Adventures
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Promoted business loyalty by fostering positive customer relationships.
Store Manager
Buff City Soap
12.2022 - 07.2024
- I’ve grown sales, and built the foundation of a new store opening, running leading sales on a per-person average. Participating in local events to get the business known and growing.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Housekeeper
Organize It SWFL
10.2021 - 12.2022
- Bringing homes back to pristine cleanliness
Server/Bartender
BJS Restaurant and Brewhouse
03.2017 - 06.2021
- Currently 1 of the Top 50 servers in region 3 year straight
Veterinary Assistant/Receptionist
Colonial Animal Hospital
03.2020 - 09.2020
- Answered multiple phones in a timely manner, multitasking with handling patients and getting them checked in at the same time.
Manager Server Bartender
Maria's Restaurant and Lounge
01.2008 - 01.2017
Server
California Pizza Kitchen
10.2012 - 06.2013
Education
No Degree - Business Management
Penn Foster College
Scottsdale, AZGED -
East Lee County High School
Lehigh Acres, FL02-2009
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Telephone reception
- Guest relations
- Up-selling techniques
- Dining room management
- Front of house organization
- Hospitality and accommodation
- Effective multitasking
Certification
- TABC (Texas Alcoholic Beverage Commission)
Timeline
Activities Host/Shift Leader
Unchartered Adventures
08.2024 - Current
Store Manager
Buff City Soap
12.2022 - 07.2024
Housekeeper
Organize It SWFL
10.2021 - 12.2022
Veterinary Assistant/Receptionist
Colonial Animal Hospital
03.2020 - 09.2020
Server/Bartender
BJS Restaurant and Brewhouse
03.2017 - 06.2021
Server
California Pizza Kitchen
10.2012 - 06.2013
Manager Server Bartender
Maria's Restaurant and Lounge
01.2008 - 01.2017
No Degree - Business Management
Penn Foster College
GED -
East Lee County High School
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