Hi, I’m
Shi'Ann Bess
Mesa,AZ
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of a busy office and maintaining compliance with important standards.
Overview
4
years of professional experience
1
Certification
Work History
Mountain Park Health Center
Medical Assistant I
09.2020 - 07.2021
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Mountain Park Health Center
Medical Assistant II
07.2021 - 05.2022
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
Mountain Park Health Center
Medical Assistant III
05.2022 - 11.2022
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Create and submit prior authorizations for medications and medical equipment.
Mountain Park Health Center
Lead Medical Assistant
11.2022 - Current
Job overview
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Respond to all codes
- Oversees and manages the clinical workflow
- Prepares staff schedules to provide adequate cover including contingency planning for staff absence. Delegates assignments and communicates to the supervisor of any staffing concerns.
- Performs weekly performance audits to improve MAs of the department. Provides feedback to ensure performance improvements.
- Resolves conflicts between staff members with the assistance of the supervisor as needed; keeping the supervisor fully informed of staff issues.
Education
Dobson High SchoolMesa, AZ
High School Diploma
05.2017
Arizona College MesaMesa
No Degree from Medical Assisting & Phlebotomy
01.2019
Skills
- Clinical Leadership
- Staff Oversight
- HIPAA Compliance
- Immunization Administration
- Scheduling and Appointment Management
- Inventory and supply management
- EMR / EHR
- CPR
- Specimens collection and processing
- Lab equipment calibration
Certification
- BLS
Timeline
Lead Medical Assistant
Mountain Park Health Center
11.2022 - Current
Medical Assistant III
Mountain Park Health Center
05.2022 - 11.2022
Medical Assistant II
Mountain Park Health Center
07.2021 - 05.2022
Medical Assistant I
Mountain Park Health Center
09.2020 - 07.2021
Dobson High School
High School Diploma
Arizona College Mesa
No Degree from Medical Assisting & Phlebotomy
Similar Profiles
Deanna EchavarriaDeanna Echavarria
Medical Assistant/Care Coordinator at Mountain Park Health Center- Women's HealthMedical Assistant/Care Coordinator at Mountain Park Health Center- Women's Health
Nkenge BanksNkenge Banks
Pediatric Operations Manager at Mountain Park Health CenterPediatric Operations Manager at Mountain Park Health Center
Samantha AnayaSamantha Anaya
Medical Assistant at Mountain Park Health CenterMedical Assistant at Mountain Park Health Center
Kischea E. TalbertKischea E. Talbert
Woman's Health Triage Nurse at Mountain Park Health CenterWoman's Health Triage Nurse at Mountain Park Health Center
Abby PalmerAbby Palmer
Board Certified Behavior Analyst at Life Skills Autism AcademyBoard Certified Behavior Analyst at Life Skills Autism Academy