Shiann Brockington
Columbia,SC
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing Master student pursuing flexible part-time employment with weekend and evening shift options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Academic Tutor and Mentor
City Year
07.2024 - Current
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build essential learning skills.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Evaluated student understanding through formative assessments, adjusting instructional strategies for optimal results.
Intern/Student for Athletic Training
Athletic Trainer at W.J. Keenan High School/Prisma
08.2023 - Current
- Educated athletes on proper nutrition and hydration habits, contributing to increased overall health and wellness.
- Worked under supervision of certified trainer to complete assessments, plan treatments and manage care.
- Served as a mentor for incoming athletic training students by providing guidance during clinical rotations and sharing practical knowledge from personal experience.
- Reduced injury rates by implementing proper warm-up and cool-down routines for all athletes.
- Assisted in the daily operation of the athletic training room, maintaining a clean and organized environment for optimal patient care.
- Utilized evidence-based techniques when treating injuries, promoting optimal healing outcomes for each athlete.
Call Center Representative
Foundever
06.2024 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver
Elite Home Care and Day Center
02.2024 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sales Associate
Lims Men Warehouse
02.2022 - 12.2022
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Jimmy Jazz
05.2022 - 08.2022
- In the summer of 2022
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Walmart
05.2021 - 07.2021
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
Business Intern
Benedict College
06.2017 - 07.2017
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Science - Public Health/Exercise Science
Johnson C. Smith University
Charlotte, NCMaster of Science - Exercise Science
Lander University
Greenwood, SC08.2024
Bachelor of Science - Exercise Science/Public Health
Winston-Salem State University
Winston-Salem, NC05.2023
High School Diploma -
W.J. Keenan High School
Columbia, SC06.2019
Skills
- Listening Skills
- Reading Comprehension Skills
- Time Management
- Customer Service
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Problem-Solving
- Team Player Mentality
- Outgoing Personality
- Reliable and Punctual
- Excellent Communication Skills
- Friendly and Outgoing
Additional Information
ADDITIONAL SKILLS
- Hardworking
- Optimistic
- Motivated
- Great Sportsmanship
- Adaptable
- Focused
Certification
- CPR/AED/First Aid Certification - 07/31/24-07/31/26
Languages
English
Native or Bilingual
Timeline
Academic Tutor and Mentor
City Year
07.2024 - Current
Call Center Representative
Foundever
06.2024 - 06.2024
Caregiver
Elite Home Care and Day Center
02.2024 - 05.2024
Intern/Student for Athletic Training
Athletic Trainer at W.J. Keenan High School/Prisma
08.2023 - Current
Sales Associate
Jimmy Jazz
05.2022 - 08.2022
Sales Associate
Lims Men Warehouse
02.2022 - 12.2022
Cashier
Walmart
05.2021 - 07.2021
Business Intern
Benedict College
06.2017 - 07.2017
Bachelor of Science - Public Health/Exercise Science
Johnson C. Smith University
Master of Science - Exercise Science
Lander University
Bachelor of Science - Exercise Science/Public Health
Winston-Salem State University
High School Diploma -
W.J. Keenan High School