GAYELLE LALEAU
Miami Gardens,FL
Summary
Energetic, highly organized, and reliable professional with a strong track record of delivering exceptional customer service and managing operations in fast-paced environments. Bilingual in English and Creole, with proven abilities in managing high-volume client interactions, maintaining critical organization, and executing tasks with high efficiency. Enthusiastic about bringing strong communication skills, a positive attitude, and a commitment to customer satisfaction to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Academic Tutor & Mentor
PRIVATE TUTORING
Miami, FL
01.2024 - Current
- Reliability & Schedule Management: Manage weekly session schedules, demonstrate exceptional punctuality, and track progress milestones to ensure consistent growth.
- Facilitated engaging tutoring sessions in various subjects, enhancing comprehension and confidence.
- Developed personalized learning plans to meet the individual student needs.
- Elevated student grades and behavior by 70% by year-end through targeted interventions.
Enrichment & Operations Intern
HUMANE SOCIETY OF GREATER MIAMI
Miami, FL
07.2024 - 08.2024
- High-Volume Customer Service: Managed incoming public inquiries with a welcoming, helpful attitude, ensuring a top-tier visitor experience.
- Multitasking & Problem Solving: Successfully balanced administrative duties with active guest relations, resolving customer questions and facilitating adoption matching processes.
- Operations Management: Executed daily operational and animal welfare protocols, demonstrating strong attention to detail and self-initiative.
Education
Bachelor of Science - Public Health
Nova Southeastern University
Fort Lauderdale, FL05.2029
High School Diploma -
IPrep Academy North
Miami06.2026
Associate in Arts (AA) - Biology
Miami Dade College
Miami, FL04.2026
Skills
- Customer Relations: High-Volume Customer Service, Active Listening, Upselling/Inquiry Resolution
- Operational Strengths: Speed & Accuracy, Cash Handling, Inventory Organization
- Soft Skills: Team Collaboration, Adaptability, Strong Punctuality, High Initiative
- Strong organizational skills
- Adaptable nature
- Problem-solving skills
Languages
English
Native or Bilingual
Haitian Creole
Full Professional
Leadership and Community Impact
Community Impact Volunteer & Leader
Spearheaded youth ministry activities and founded collaborative student initiatives, developing robust skills in teamwork, customer relations, conflict resolution, and public leadership., Over 400 Certified Service Hours
Timeline
Enrichment & Operations Intern
HUMANE SOCIETY OF GREATER MIAMI
07.2024 - 08.2024
Academic Tutor & Mentor
PRIVATE TUTORING
01.2024 - Current
Bachelor of Science - Public Health
Nova Southeastern University
High School Diploma -
IPrep Academy North
Associate in Arts (AA) - Biology
Miami Dade College