Timisia Paige
Guthrie,OK
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Hostess
Golden Age Nursing Home
Guthrie, OK
07.2019 - Current
- Took orders, answered customer questions and informed of accurate wait times.
- Answered customers questions about setting and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported cook, nurses and CNAs with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Customer Service Representative
The Connection Call Center
Rockford, IL
05.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Servicom
Rockford, IL
05.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
Vision Financial Services
Rockford, IL
07.2012 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
GED -
Rock Valley College
Rockford, IL10.2006
Skills
- Time Management
- Guest Greeting and Seating
- Kitchen Staff Coordination
- Team Player
- Front of House Management
- Warm and Welcoming
- Menu Memorization
- Table Assignment Management
- Guest Experience Management
- Guest Flow
- Active Listening and Communication
- High-Volume Dining
- PPE Guideline Compliance
- Dining Room Organization
- Customer Preferences
- Wheelchair Support
- Guest Inquiries
- Dining Room Monitoring
- Hospitality Management
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Account Management
- Call Documentation
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Responding to Difficult Customers
- Reading Comprehension
- Inbound and Outbound Calling
- Inquiry Requests
- Answering Customer Questions
- Credit Card Payment Processing
- Telephone Management
Timeline
Hostess
Golden Age Nursing Home
07.2019 - Current
Customer Service Representative
The Connection Call Center
05.2017 - 05.2018
Customer Service Representative
Servicom
05.2016 - 04.2017
Customer Service Representative
Vision Financial Services
07.2012 - 12.2015
GED -
Rock Valley College