Shiann May
Kingwood,TX
Summary
Dedicated healthcare professional with a strong background in patient care and customer service. Demonstrates exceptional time management and organizational skills while collaborating with multidisciplinary teams to enhance care delivery. Committed to maintaining patient confidentiality and quickly adapting to new systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
HCA Houston Healthcare Kingwood
Kingwood, TX
10.2025 - Current
- Monitored vital signs and reported changes to healthcare team members.
- Assisted nursing staff with patient care tasks and daily activities.
- Delivered comfort and emotional support to patients throughout hospital stays, enhancing their overall experience.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests under physician or RN supervision.
- Maintained availability of medical supplies, ensuring staff had necessary resources to meet patient care demands.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted patients with bathing, dressing, and toileting, promoting dignity and safety in daily activities.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Handled confidential information with discretion and professionalism.
Hospital Registrar
Parallon/HCA
Kingwood, TX
11.2024 - 11.2025
- Registered patients efficiently in high-volume environment, ensuring accuracy and timely service.
- Verify insurance information, collect co-pays, and ensure accurate documentation for billing purposes.
- Collaborated with healthcare staff to enhance registration processes, reducing wait times for patients.
- Collaborate with clinical staff to facilitate seamless patient transitions and minimize wait times.
- Maintain patient confidentiality and ensure full compliance with HIPAA regulations.
- Addressed patient and visitor concerns with professionalism and empathy, fostering positive patient experiences.
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Trained new registrars on hospital policies and electronic registration systems.
Assistant Community Manager
Keener Management
Porter, TX
04.2022 - 11.2024
- Meet with diverse groups of prospective residents to show vacant units, review terms of residency, and provide information about local areas in compliance with fair housing laws.
- Promote a high level of customer service by greeting clients, responding to concerns, and resolving issues quickly.
- Provided administrative support for leasing staff and management to enhance operational efficiency.
- Collaborated with management team to produce and distribute weekly/monthly reports for administrative teams, improving communication.
- Act as a liaison between all departments to ensure proper communication and reporting practices.
- Supported deadline-driven operations and resolved issues to maintain workflow continuity.
- Schedule appointments and maintain calendars.
- Prepare lease paperwork, obtain signatures, and manage payments with accuracy.
Assistant Community Manager
Morgan Group
Kingwood, TX
01.2020 - 04.2020
- Met with prospective residents to show vacant units and review terms of residency in compliance with fair housing laws.
- Prepared lease paperwork, obtained signatures, and ensured accurate management of payments, facilitating smooth leasing processes.
- Provided comprehensive administrative support for leasing staff and management.
- Scheduled appointments and maintained calendars to support leasing operations.
- Promoted customer service excellence by responding to client concerns and resolving issues efficiently.
- Supported complex, deadline-driven operations and issue resolution.
- Created and maintained a filing system for sensitive information, including personal information, contracts, and billing details.
- Drafted newsletters and community updates to keep residents informed and engaged.
Assistant Community Manager & Community Manager
Mosaic Residential
Dayton/Humble/Kingwood/Webster, TX
11.2015 - 12.2019
- Honored with Assistant Community Manager of the Year award for outstanding contributions to community operations.
- Implemented strategic marketing plans to successfully meet organizational goals.
- Assisted marketing team in promoting properties via social media and housing platforms, enhancing visibility.
- Coordinated property upkeep, ensuring maintenance and lawn management met community standards.
- Conducted move-out inspections to identify repairs and record damages.
- Acted as a liaison between departments to ensure proper communication and reporting.
- Interviewed candidates and onboarded new hires.
- Compiled and delivered weekly and monthly budget reports to inform financial planning.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Houston, TX06-2028
EMT-B - Emergency Medicine
Firestorm Training And Consultants
Cleveland, TX06-2026
High School Diploma -
Dayton High School
Dayton, TX05-2014
Skills
- Patient care
- Patient care optimization
- Patient relationship management
- Vital sign monitoring
- EKG administration
- Phlebotomy techniques
- IV insertion
- Basic life support
- Electronic Health Records
- Medical documentation
- HIPAA compliance
- Patient services
- Patient advocacy
- Patient Interaction
Certification
- CPR Certification, American Heart Association, Expires 09/07/28
- Assistant Property Manager of the Year/Rookie of the Year Award, 07/01/19
- Gracehill Education Classes, 2015 - 2024
Timeline
Patient Care Technician
HCA Houston Healthcare Kingwood
10.2025 - Current
Hospital Registrar
Parallon/HCA
11.2024 - 11.2025
Assistant Community Manager
Keener Management
04.2022 - 11.2024
Assistant Community Manager
Morgan Group
01.2020 - 04.2020
Assistant Community Manager & Community Manager
Mosaic Residential
11.2015 - 12.2019
Bachelor of Science - Nursing
Galen College of Nursing
EMT-B - Emergency Medicine
Firestorm Training And Consultants
High School Diploma -
Dayton High School