Shiann Taylor
Sunrise,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hustler Hollywood
Fort Lauderdale, FL
12.2022 - 11.2024
- Attended regular team meetings to discuss best practices.
- Cross-sold products by identifying customer needs during interactions.
- Consistently met or exceeded performance metrics and targets.
- Escalated complex issues to appropriate departments for resolution.
Customer Service Representative
Museum of Discovery and Science
Fort Lauderdale, FL
07.2019 - 06.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Some College (No Degree) - Web Design
William T. McFatter Technical College
Fort Lauderdale, FLSkills
- Inbound and Outbound Calling
- Report Generation
- Data Entry
- Data Collection
- CRM Software
- Escalation management
- Prioritization
- Problem Resolution
- Critical Thinking
- Customer consulting
- Sales expertise
- Product Education
- Retail Marketing
- Reading Comprehension
Timeline
Customer Service Representative
Hustler Hollywood
12.2022 - 11.2024
Customer Service Representative
Museum of Discovery and Science
07.2019 - 06.2022
Some College (No Degree) - Web Design
William T. McFatter Technical College
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