Shianna Barraza-Vasquez
Quality Analyst
Glendale,AZ
Summary
I'm currently pursuing a master's degree in Data Analytics, equipping me with skills in statistical analysis, data visualization, and predictive modeling. This education complements my experience with operational workflows and quality processes at Optum Rx. I'm excited to bring a fresh, data-driven perspective to support continuous improvement initiatives.
Overview
6
6
years of professional experience
5
5
Certification
Work History
Associate Business Process Analyst
UnitedHealth Group - Optum Rx
10.2022 - Current
- Audit SME: Utilized MARS to lead monthly audit completion efforts, ensuring alignment with quality standards.
- Quality Assurance: Ensure that all processes comply with regulatory requirements to maintain operational integrity.
- Documentation and Organization: Authored and maintained detailed audit work instructions in KnowledgeNow and Sharepoint to ensure clarity and accessibility across teams.
- Cross-Functional Collaboration: Partnered with operational team to align audit procedures with evolving business processes.
- Monitoring and Reporting: Tracked monthly audit completion rates and defect trends using Power BI and Excel; identified root causes and implemented corrective actions to reduce error rates.
Business Analyst Coordinator
UnitedHealth Group - Optum Rx
08.2021 - 10.2022
- Process Implementation: Worked with operational teams to implement new audit procedures and reporting tools to support operational integrity.
- Training and Development: Developed training materials and conducted sessions to educate auditors on new audits procedures.
- Process Documentation: Created comprehensive documentation of new audit procedures to promote consistency and adhere to quality standards.
- Audit Execution: Conducted audits to ensure clean claims were processed accurately, preventing denials and reducing rework.
Associate Quality Specialist
UnitedHealth Group - Optum Compounding Services
09.2020 - 08.2021
- Compliance and Safety: Ensured pharmaceutical product safety and compliance with company SOPs, cGMP standards, and FDA regulations.
- AQL (Acceptable Quality Limits) Inspection: Implemented statistical sampling techniques to inspect batch quality and reduce product defects.
- Batch Record Review: Reviewed batch records to confirm adherence to procedural and regulatory requirements
- Root Cause Analysis: Investigated process deviations using process mapping techniques and interviews to identify underlying issues.
- CAPA (Correction and Prevention Action): Confirmed implementation of corrective and preventative actions to resolve identified non-conformance.
- Monthly Reporting: Compiled monthly reports highlighting key metrics and trends, enabling leadership to monitor performance.
Certified Pharmacy Technician
Fry’s Food and Drug (Kroger)
01.2020 - 09.2020
- Patient Confidentiality: Ensured ethical conduct and compliance with HIPAA standards.
- Prescription Verification: Verified prescription accuracy and conducted outreach to physicians to resolve discrepancies.
- Billing Coordination: Managed billing procedures with insurance carriers to secure payment and verify refills.
- Issue Resolution: Addressed complications between physicians, patients, and third-party insurance policies to ensure timely medication distribution.
- Team Collaboration: Worked cohesively with pharmacists and technicians in a fast-paced environment to deliver high-quality customer service and medication delivery.
Education
Master of Technology - Data Analytics (Decision Process Engineering)
Western Governors University
Bachelor of Science - Biology (Pharmacology/Toxicology)
Arizona State University
Pharmacy Technician Career Diploma -
Ashworth College
High School Diploma -
Desert Heights Preparatory Academy
Skills
- Data Analysis
- Statistics
- Root Cause Analysis
- Regulatory Compliance
- Six Sigma Methodologies
- Quality Assurance
- Excel
- Detailed-Oriented
- Teamwork
- Time Management
- Communication
- Adaptability
Soft Skills
Certification
RCA Certified
- Awarded for successful completion of Optum Rx Quality Management's Root Cause Analysis Program (RCA)
Certified Quality Process Analyst (CQPA), American Society of Quality (ASQ)
- Certified in quality planning methods, continuous improvement models, descriptive statistics, and auditing roles.
Certified Six Sigma Yellow Belt (CSSYB), American Society of Quality (ASQ)
- Certified in foundational knowledge of project definition, six sigma tools and methodologies within an organization.
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB)
- Certified in advancing quality patient care and medication safety.
- Billing and Reimbursement Certificate, Pharmacy Technician Certification Board (PTCB)
Timeline
Associate Business Process Analyst
UnitedHealth Group - Optum Rx
10.2022 - Current
Business Analyst Coordinator
UnitedHealth Group - Optum Rx
08.2021 - 10.2022
Associate Quality Specialist
UnitedHealth Group - Optum Compounding Services
09.2020 - 08.2021
Certified Pharmacy Technician
Fry’s Food and Drug (Kroger)
01.2020 - 09.2020
Master of Technology - Data Analytics (Decision Process Engineering)
Western Governors University
Bachelor of Science - Biology (Pharmacology/Toxicology)
Arizona State University
Pharmacy Technician Career Diploma -
Ashworth College
High School Diploma -
Desert Heights Preparatory Academy
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