Shianna Valencia
Algodones,NM
Summary
Personable Administrative Professional focused on fostering positive relationships with clients, staff, and management. Delivered effective communication, complex problem-solving, and conflict resolution through strong organizational skills and resource management. Excelled in providing customer support in fast-paced environments by demonstrating resilience, sound judgment, and a commitment to teamwork.
Overview
5
5
years of professional experience
Work History
Enrollment Administrative Assistant
San Felipe Pueblo
Algodones, New Mexico
11.2023 - Current
- Coordinated scheduling and correspondence for San Felipe Pueblo department staff, enhancing communication and operational efficiency.
- Maintained tribal office files, records, and confidential documents.
- Answered phones and routed inquiries to proper Pueblo offices.
- Prepared letters, forms, and reports for community programs.
- Facilitated meetings, managed calendars, and arranged travel for supervisors, supporting effective time management and planning.
- Entered data into office systems and updated staff & Members records.
- Ordered supplies and tracked inventory for daily office operations.
- Supported visitors with courteous service and clear information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents following established protocols to maintain security. in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Worked with Various Organizations/Departments both within the community and outside community, such as: Vital Records, Hospital, Census Bureau, Social Security Administration, etc.
- Delivered Notary Public services, ensuring legal documentation was accurately executed and compliant with regulations.
Hotel Front Desk Clerk
Sandia Casino
Albuquerque, New Mexico
11.2022 - 08.2023
- Processed reservations, cancellations, and room changes.
- Verified guest identification and payment methods.
- Answered phones and routed calls to departments.
- Issued room keys and explained resort amenities.
- Resolved guest requests, concerns, and service issues.
- Coordinated with housekeeping and security on room status.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained daily records of room availability and rates.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Posted incidental charges to ledgers, manually or by using computers.
Cashier
San Felipe Black Mesa
Algodones, NM
06.2021 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed cash, card, and mobile payments at San Felipe Black Mesa registers.
- Balanced drawer counts and reconciled receipts during San Felipe Black Mesa shifts.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise and bagged items for San Felipe Black Mesa customers.
- Restocked checkout supplies and maintained organized lanes at San Felipe Black Mesa.
- Resolved payment errors and corrected transactions with San Felipe Black Mesa supervisors.
- Supported team members during busy periods across San Felipe Black Mesa sales areas.
- Greeted guests and answered questions at San Felipe Black Mesa front counter.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Authorized Gas Pumps for both small vehicles and diesel.
Education
Santa Fe Indian School
Santa Fe, NMSkills
- Records management
- Data entry
- Microsoft Excel
- Calendar coordination
- Inventory tracking
- Office administration
- Phone routing
- Notary services
- Customer service
- Time management
- Problem solving
- Professional communication
Timeline
Enrollment Administrative Assistant
San Felipe Pueblo
11.2023 - Current
Hotel Front Desk Clerk
Sandia Casino
11.2022 - 08.2023
Cashier
San Felipe Black Mesa
06.2021 - 10.2022
Santa Fe Indian School