Shianne Cason
Overview
7
7
years of professional experience
Work History
Fraud analyst
Citibank
07.2022 - 01.2024
- Investigate potential fraud on credit card accounts
- Verify charges and recent activity
- Respond to customer inquiries
- Assist with service-related requests
- Ensure customer experience
- Determine verification procedures
- Assess risk when making business decisions
- Follow policies, rules, and regulations
- Escalate, manage, and report issues
- Create and maintain operational reports
- Troubleshoot technical issues
mobile expert
t-mobile
09.2020 - 01.2022
- Helps customers identify their needs
- Demonstrates the value of T-Mobile products and services
- Uses digital tools to help customers
- Meets performance targets for sales, customer experience, and quality of sale
- Excellent communication and interpersonal skills
- Strong understanding of mobile technology and industry trends
- Proven sales experience, preferably in the retail environment
- Ability to build rapport with customers and identify their needs
- Proficiency with sales tools and CRM systems
- Passion for technology and staying current with new products
Sales Associate
Victoria Secret
10.2019 - 01.2020
- Drives store sales and growth by personally selling to customers
- Proactively engages with customers, reads cues and responds effectively
- Provides customers with the perfect bra fit by asking effective questions
- Converting returns, offers and other promotions into larger sales
- Taking initiative to recover and replenish merchandise, so it is available to sell
- Understanding and adhering to visual merchandising brand standards
- Assisting in housekeeping of sales floor and communicating maintenance issues
- Keeping an awareness of, and building personal capability in, loss prevention
- Reinforcing store strategy to reduce shrink
- Supporting all activities related to providing a safe working environment
- Understanding and demonstrating Company values
Operation Specialist
U.S Navy
04.2019 - 07.2019
- Boot Camp
Crew Member
Burger King
02.2019 - 04.2019
- Greets guests with a smile, receives orders, processes payments, and responds appropriately to customer issues
- Operates cash register or point of sale devices, as needed
- Prepares and packages food and drink products
- Cleans kitchen area, counters, food preparation areas, and utensils
- Cleans dining room, restrooms and exterior grounds
- Performs duties at multiple workstations
- Learns team effectiveness skills; works with others to achieve team goals
- Responds to guests’ needs in a professional and polite manner
- Communicates in a positive manner with customers, peers, and managers
Housekeeping
Holiday Inn
02.2019 - 04.2019
- Clean and prepare assigned guest rooms for occupancy through the proper application of hotel guest room cleaning procedures
- Maintain housekeeping cart ensuring it is fully stocked with the necessary products and supplies to clean assigned guest rooms
- Greet each guest that you encounter during your shift with a friendly smile
- Ensures uniform and personal appearances are clean and professional
- Coordinate with other departments as necessary to resolve service requests or problems
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Worked as part of a team ensuring high quality and vehicles were cleaned timely
Sales associate
True religion
11.2018 - 01.2019
- Greet and acknowledge every customer, maintaining solid product knowledge and all other aspects of customer service
- Assist in floor moves, merchandising, display maintenance, and housekeeping
- Assist in processing and replenishing merchandise and monitoring floor stock
- Reconcile daily sales and prepare deposits and end of day reports for management
- Utilize a working knowledge of all retail merchandise including price, any special product considerations, and stock location in-store and in the back stockroom
- Accurately perform all merchandise receipt processing, including processing in the POS system; merchandise inspection, tagging, stocking and display
- Communicate all damages and wrong shipments to store management
- Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed
- Dust and clean shelves regularly, fold t-shirts and arrange merchandise to maintain the highest level of visual presentation
Crew Member
Wendy’s
08.2017 - 08.2018
- Welcome and greet customers, modeling a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates
- Answer customer questions regarding products and services; assist customers with buying decisions
- Operate cash registers to complete customer transactions
- Maintain a clean shopping area to maximize store appeal
- Contribute to team efforts
Cashier
Winn-Dixie
08.2016 - 10.2016
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner
- Listen to and appropriately escalate customer concerns to management with a positive attitude
- Manage lane according to service standards
- Inform customers of specials and promotions as requested by company or store management
- Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management
- Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy
Education
Certified Full specialists -
American Academy of Cosmetology
FLSome College - Sports Medicine
Florida State College At Jacksonville
FLHigh school Diploma - Honors course
Mandarin High School
05.2018
Skills
- Communication
- Teamwork
- Negotiation and persuasion
- Problem solving
- Leadership
- Perseverance and motivation
- Organized
- Fast paced
- Cash handling accuracy
- Excellent multi-tasker
- Proficient in Microsoft office
- Proficient in Google Docs
Timeline
Fraud analyst
Citibank
07.2022 - 01.2024
mobile expert
t-mobile
09.2020 - 01.2022
Sales Associate
Victoria Secret
10.2019 - 01.2020
Operation Specialist
U.S Navy
04.2019 - 07.2019
Crew Member
Burger King
02.2019 - 04.2019
Housekeeping
Holiday Inn
02.2019 - 04.2019
Sales associate
True religion
11.2018 - 01.2019
Crew Member
Wendy’s
08.2017 - 08.2018
Cashier
Winn-Dixie
08.2016 - 10.2016
Certified Full specialists -
American Academy of Cosmetology
Some College - Sports Medicine
Florida State College At Jacksonville
High school Diploma - Honors course
Mandarin High School