SHIANNE JOHNSON
HOLMDEL,New Jersey
Summary
Cultivated enjoyable experiences for guests while maintaining a secure and welcoming environment through proactive safety measures.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
FMS Physical Therapy
Shrewsbury, NJ
10.2025 - Current
- Oversaw patient scheduling and coordinated appointments utilizing electronic health record systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Orchestrated communication channels between patients and therapists to optimize treatment coordination.
- Managed sensitive customer information with strict adherence to company privacy guidelines.
- Executed thorough cleaning and organization of patient rooms to ensure a hygienic environment.
- Manage 20-30 patients daily
Server/Cocktail Waitress
Jamians Food and Drink
Redbank, New Jersey
05.2021 - 06.2024
- Serve guests with enthusiasm, boosting satisfaction and dining experiences.
- Ensure compliance with liquor laws, maintaining legal integrity.
- Manage time efficiently, facilitating seamless operations in busy settings.
- Resolve conflicts calmly, creating a welcoming environment.
- Coordinate with kitchen staff, improving service speed during peak periods.
- Promoted featured menu items and signature cocktails, contributing to increased sales and enhanced customer interest in offerings.
Server
New Monmouth Diner
Middletown, New Jersey
03.2018 - 04.2020
- Efficiently manage tables, ensuring guest satisfaction and smooth service.
- Boost sales by expertly recommending menu items, enhancing customer satisfaction.
- Coordinate with kitchen staff for timely, accurate order delivery, improving guest experience.
- Resolve customer inquiries promptly, maintaining a positive dining environment.
- Handle multiple tables during peak hours, sustaining service quality.
- Maintained accurate order records and coordinated with kitchen staff, ensuring minimal errors and steady workflow during high-traffic periods.
- Streamlined table turnover by anticipating guest needs, resulting in measurable improvements in seating efficiency and guest flow.
Lifeguard
Runaway Rapids
Keansburg, New Jersey
05.2016 - 09.2016
- Monitored pool areas, ensuring guest safety and quick emergency response.
- Enforced safety protocols, reducing accident risks and promoting visitor trust.
- Applied First Aid and CPR skills, addressing injuries and maintaining a secure environment.
- Introduced clear signage and visual cues to guide guests, minimizing confusion and supporting a safer guest experience.
- Inspected pool equipment and facilities regularly, ensuring operational integrity and reducing hazards for all visitors.
Education
Highschool Diploma - undefined
Holmdel Highschool
Holmdel, New Jersey06.2018
Skills
- Facilitated collaborative efforts among team members to achieve project goals
- Exhibited a consistently positive attitude to foster a collaborative work environment
- Implemented stress management techniques to enhance team productivity and well-being
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated consistent punctuality in all professional commitments
LANGUAGES
English (Native)
Interests
Traveling, Trying new things, Meeting new people, Sunrises/Sunsets, Beaches, Learning new languages/cultures, Helping people
Timeline
Front Desk Receptionist
FMS Physical Therapy
10.2025 - Current
Server/Cocktail Waitress
Jamians Food and Drink
05.2021 - 06.2024
Server
New Monmouth Diner
03.2018 - 04.2020
Lifeguard
Runaway Rapids
05.2016 - 09.2016
Highschool Diploma - undefined
Holmdel Highschool