Shana Terry

Checked voicemails every morning

Returned phone calls

Got the schedule ready for the day

Make sure rooms and lobby was cleaned

Check in patients also did new patient paperwork

Verified patient’s insurance

Schedule patient visits

Stopped refunds by talking to patient’s

• Managed patient scheduling, optimizing appointment flow and reducing wait times.

• Assisted clients with loan inquiries, promoting satisfaction and encouraging retention.
• Resolved customer complaints, enhancing loyalty through effective solutions.
• Handled high call volumes, consistently meeting response time goals.
• Maintained product knowledge to address customer concerns efficiently.
• Addressed loan-related issues and complaints in high-volume customer interactions while upholding service standards.
• Facilitated loan arrangements and assessments, collaborating with clients to understand needs and provide customized financial solutions.
• Kept comprehensive product knowledge, allowing for accurate and timely responses to customer inquiries about loan options and processes.
• Developed strategies for past-due loan recovery, balancing customer relationships with organizational financial objectives.
• Provided empathetic assistance to clients, guiding them through financial challenges and addressing concerns promptly.
• Streamlined loan recovery strategies, balancing client relationships with company objectives, resulting in improved financial outcomes.

• Handled customer inquiries via chat, email, and calls, resolving issues efficiently.
• Managed customer accounts, ensuring accurate information and satisfaction.
• Provided professional assistance, enhancing customer experience and loyalty.
• Managed diverse customer accounts, efficiently processing transactions and resolving complex inquiries, leading to enhanced customer satisfaction and loyalty.
• Engaged customers across multiple channels, including live chat, email, and phone, fostering positive relationships and ensuring seamless communication.
• Developed creative solutions to customer issues, leveraging product knowledge and problem-solving skills to address unique challenges effectively.
• Provided empathetic support to customers, maintaining a warm and professional demeanor while navigating sensitive situations and resolving concerns.
• Managed diverse customer accounts with precision, ensuring accurate information and efficient transaction processing to drive loyalty and satisfaction.
• Engaged seamlessly across multiple communication channels, fostering a cohesive team environment to deliver exceptional customer support.

• Performed required quality checks every 30 minutes.
• Complied with all safety regulations and outcomes.
• Documented audit proceduresConducted rigorous quality checks, ensuring adherence to safety regulations and meticulous documentation of audit procedures for optimal machine operation.
• Streamlined quality control processes, reducing inspection time while maintaining high standards of safety compliance and accurate audit reporting.
• Fostered a team-oriented approach to quality assurance, promoting open communication and knowledge sharing among machine operators.
• Analyzed quality check data to identify trends, providing valuable insights for continuous improvement of machine operation processes.
• Optimized quality control processes, reducing inspection time while upholding high safety standards and accurate reporting procedures.

• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards.
• Followed recipes and portion control guidelines to consistently deliver delicious meals.
• Managed food inventory, minimizing waste and optimizing cost efficiency.
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service.
• Maintained a clean and organized work area, adhering to sanitation regulationsMastered multitasking as Cashier/Cook/Dishwasher at Wendy's, excelling in fast-paced environment while ensuring customer satisfaction and food quality.
• Implemented efficient inventory management system, reducing food waste and optimizing cost-effectiveness in kitchen operations.
• Fostered strong teamwork with kitchen staff, streamlining meal preparation processes and enhancing overall service speed and quality.
• Consistently met and exceeded food preparation standards, contributing to positive customer feedback and repeat business.
• Analyzed peak hours and customer preferences, adjusting work processes to improve efficiency and minimize wait times.
• Pioneered streamlined order processing system, enhancing kitchen efficiency and reducing customer wait times at Wendy's fast-food restaurant.

Checked voicemails every morning

Returned phone calls

Got the schedule ready for the day

Make sure rooms and lobby was cleaned

Check in patients also did new patient paperwork

Verified patient’s insurance

Schedule patient visits

Stopped refunds by talking to patient’s

• Managed patient scheduling, optimizing appointment flow and reducing wait times.