Shi’Asia Gardner
Holly Hill,SC
Summary
Dedicated professional with experience at Trident Security, excelling in facility security and incident reporting. Proven ability to enhance customer satisfaction through active listening and effective problem resolution. Recognized for maintaining composure in high-stress situations, ensuring safety and security while fostering positive relationships with clients and colleagues.
Overview
2
2
years of professional experience
Work History
Unarmed Security Guard
Trident Security
Charleston, SC
10.2023 - 11.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
Customer Service Representative
T-Mobile
Charleston, SC
04.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Lake Marion High School
Santee, SC06.2021
Skills
- Facility security
- Crowd control
- Situational awareness
- Patrolling techniques
- Report writing
- Stress tolerance
- Property patrol
- Incident reporting
- Emergency response
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Unarmed Security Guard
Trident Security
10.2023 - 11.2024
Customer Service Representative
T-Mobile
04.2023 - 10.2023
High School Diploma -
Lake Marion High School