A motivated customer service representative with years of experience. Looking to leverage my problem solving skills and positive attitude in a customer service environment to deliver more delightful experiences.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
TTEC
04.2025 - Current
Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles. Maintain a high inbound call answer rate. (75-80 calls a day avg). Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems, Investigate and resolve problems related to the shipment of product, returns, credits, and orders. Appeals and denials. Processing payments and provide technical support.
Customer Service Representative
Navient
01.2023 - 04.2025
Respond to incoming borrower calls, emails and/or chats as well as make outbound calls in a friendly and professional manner. Be able to counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments and update the borrower's account in an efficient manner. Be able to become proficient in locating needed information and minimizing the time borrowers would be put on hold. Helped large volume of customers every day with a positive attitude and focus on customer satisfaction. Appeals and Denials
Customer Service Representative
Broadpath
09.2022 - 01.2023
Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles. Maintain a high inbound call answer rate. (75-80 calls a day avg). Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems, Investigate and resolve problems related to the shipment of product, returns, credits, and orders. Appeals and denials. Processing payments and provide technical support.
Claims Processor
Conduent
2025 - 2026
Process claims using proprietary software to ensure accuracy and compliance.
Review submitted documents for completeness and correct discrepancies.
Communicate with clients to clarify claim details and required information.
Collaborate with team members to streamline claim processing workflows.