Shibin Qiao
La'ie,HI
Summary
Accomplished Director and Owner with Fischer Chemical (HK) Limited, adept in strategic planning and operational efficiency. Excelled in enhancing team collaboration and driving organizational growth. Skilled in operational strategies and fostering a positive work environment.
International trading company owner with over 10 years of experience in managing customer service, including sales, tech support, and customer care. Familiar with online contact software, and possess a positive attitude. Good learning and self-learning ability. Pursuing righteousness and justice. Working carefully and meticulously.
Overview
18
18
years of professional experience
Work History
Director of Operations
Fischer Chemical (HK) Limited
10.2008 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Warehouse Assistant
Ontario Gateway Hotel
10.2019 - 03.2020
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Customer Service Manager
Xilong Scientific
03.2006 - 10.2008
- With professional chemistry knowledge, Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Master of Science - Environmental Science
Shanghai Ocean University
No.999, Huchenghuan Rd , Nanhui New City, Shanghai06.2006
Bachelor of Science - Chemistry Teacher Education
Qufu Normal University
No.57, Jingxuan West Road, Qufu City, PRC06.2003
Junior College - Chemistry
Dezhou College
Dezhou, China06.2001
Skills
- Operational Efficiency
- Strategic planning and execution
- Cost Control
- Decision-Making
Additional Information
Microsoft Office Word/Excel/Powerpoint
Adobe Photoshop
Adobe Premiere
CorelDRAW
Video Editing, Adding Subtitles
Chemicals formulation development
Problem Solving
Team Leadership
Forklift certification
Languages
Chinese (Mandarin)
Full Professional
Timeline
Warehouse Assistant
Ontario Gateway Hotel
10.2019 - 03.2020
Director of Operations
Fischer Chemical (HK) Limited
10.2008 - Current
Customer Service Manager
Xilong Scientific
03.2006 - 10.2008
Master of Science - Environmental Science
Shanghai Ocean University
Bachelor of Science - Chemistry Teacher Education
Qufu Normal University
Junior College - Chemistry
Dezhou College