Shiela Ramos
Milpitas,CA
Summary
Professional business and healthcare operations leader with 10+ years of experience coordinating client relationships, managing administrative operations, organizing events, and supporting business development initiatives. Proven ability to build strong partnerships with clients, providers, and community organizations while delivering exceptional customer service. Highly organized, detail-oriented, and skilled at coordinating meetings, presentations, outreach activities, and cross-functional projects. Recognized for strong communication skills, professionalism, and the ability to represent organizations with confidence and integrity.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Broker
National Life Group
San Francisco/Bay Area
05.2019 - Current
- Evaluated client needs and provided customized insurance solutions through consultative discussions and needs assessments.
- Built and maintained strong client relationships through proactive communication, regular follow-ups, and exceptional customer service.
- Served as the primary point of contact for client inquiries, resolving concerns and ensuring a positive customer experience.
- Coordinated appointments, consultations, and policy review meetings with clients and carrier representatives.
- Prepared and presented detailed proposals, product information, and coverage recommendations to prospective clients.
- Delivered educational presentations and seminars to diverse audiences, effectively communicating product benefits and value propositions.
- Developed referral-based business through networking, relationship building, and community engagement.
- Collaborated with insurance carriers and business partners to ensure timely service delivery and regulatory compliance.
Credentialing Supervisor
AMN Healthcare
San Diego
07.2018 - 05.2020
- Served as primary liaison between healthcare providers, internal departments, and external stakeholders, ensuring timely communication and issue resolution.
- Coordinated meetings and cross-functional initiatives among credentialing, recruitment, sales, and healthcare facility partners.
- Supervised and mentored a team of analysts and coordinators, overseeing workload distribution, training, and quality assurance.
- Developed and implemented standardized workflows and procedures to improve operational efficiency and service quality.
- Built and maintained professional relationships with healthcare providers and organizational partners while delivering exceptional customer service.
- Managed credentialing operations across multiple accounts, ensuring timely processing and compliance with regulatory requirements.
Team Lead, Sr. Credentialing Analyst
AMN Healthcare
San Diego
05.2016 - 07.2018
- Acted as the primary point of contact between providers, payers, recruiters, and sales teams to resolve credentialing and onboarding issues.
- Facilitated communication between multiple stakeholders to ensure timely completion of provider enrollment requirements
- Mentored and trained new analysts, providing guidance on processes, systems, and customer service best practices
- Streamlined credentialing workflows and tracking processes, improving turnaround times and operational efficiency.
- Prepared reports and analyzed credentialing data to support leadership decision-making and audit readiness.
- Earned recognition as Top Senior Credentialing Analyst for two consecutive years while maintaining exceptional accuracy and productivity standards.
Compliance Coordinator/Data Analyst
AMN Healthcare
San Diego
05.2015 - 05.2016
- Led full-scale audits of compliance documentation—including background checks and immunizations—to catch data gaps and ensure 100% accuracy before provider placement.
- Kept compliance records "audit-ready" within VMS systems, making sure everything stayed in line with state, facility, and Joint Commission standards.
- Acted as the main point of contact for Recruitment and Sales teams to clear up document discrepancies and keep provider onboarding moving on schedule.
- Drove the rollout of new compliance tracking software, helping the team move away from manual tracking and improve overall data accuracy.
- Reviewed and fixed bottlenecked workflows, which directly sped up the document collection process and improved team output.
Director of Membership & Child Services
YMCA/Copley Price
San Diego
06.2014 - 06.2015
- Coordinated community outreach events and member engagement programs to increase awareness and membership growth.
- Partnered with marketing teams to plan and execute promotional campaigns, special events, and community initiatives.
- Built strategic relationships with local businesses, organizations, and community leaders to strengthen partnerships and expand program visibility.
- Organized large-scale appreciation events, meetings, and activities while managing logistics, vendor coordination, and participant communications.
- Directed membership operations, including onboarding, customer service, billing, and retention initiatives to support organizational growth goals.
- Led recruitment, training, and development of staff while ensuring high standards of service and operational excellence.
- Leveraged data and customer feedback to identify growth opportunities and implement service improvements that enhanced member satisfaction and retention.
Education
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
San Diego01-2017
Associates - Social Science
Palomar College
San Diego06.2013
Skills
- Administrative Coordination & Office Support
- Client & Referral Relationship Management
- Meeting & Event Coordination
- Community Outreach & Networking
- Marketing & Promotional Support
- Customer Service & Client Engagement
- Presentation & Public Speaking
- Cross-Functional Collaboration
- Vendor & Catering Coordination
- Project & Workflow Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Tracking & Reporting
- Professional Communication
- Healthcare Operations & Compliance
Accomplishments
- Achieved Million Dollar Diamond Club 2025
- Top Senior Credentialing Analyst For Case Production 2016-2018
- Salesforce Integration Project Management 2017
- PSU achievement for Top Performance in Credentialing Department
- Achieved $100K+ in paid business production, earning performance-based incentive bonuses in consecutive years 2023-2025
Timeline
Licensed Insurance Broker
National Life Group
05.2019 - Current
Credentialing Supervisor
AMN Healthcare
07.2018 - 05.2020
Team Lead, Sr. Credentialing Analyst
AMN Healthcare
05.2016 - 07.2018
Compliance Coordinator/Data Analyst
AMN Healthcare
05.2015 - 05.2016
Director of Membership & Child Services
YMCA/Copley Price
06.2014 - 06.2015
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
Associates - Social Science
Palomar College
References
References available upon request.