Shielda Parrett
Memphis,TN
Summary
Detail-oriented professional with strong organizational and time management skills. Proven ability to enhance productivity through effective problem resolution and team training. Committed to improving operational workflows and delivering high levels of customer satisfaction.
Overview
20
20
years of professional experience
Work History
WAVE PLANNER
Hubgroup
Memphis, TN
12.2019 - Current
- Provided technical guidance on planning program areas and ordinances.
- Supported planning staff with task management, contributing to streamlined workflows.
- Distributed work orders to departments, facilitating timely project completion.
- Organized and prioritized tasks to achieve service objectives effectively.
- Demonstrated leadership by improving work processes and training team members.
- Resolved customer issues swiftly, ensuring high satisfaction through knowledgeable service.
DISPATCHER SUPERVISOR
HD Pallet Company
03.2015 - 12.2019
- Supervised driver dispatching, route planning and vehicle tracking for over 14 drivers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Assessed caller locations and needs to dispatch appropriate assistance accurately.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Led training sessions on Geotab for team members, enhancing their operational proficiency.
- Maintained daily shipment logs, verified BOLS, ensured logistical efficiency, tracked DVIR and trailer repairs, managed pallet receiving records, and printed necessary paperwork.
TRAFFIC COORDINATOR
Whitmor
09.2010 - 03.2015
- Led corporate logistics and supply chain activities and coordinated daily transportation services for domestic and international shipments, meeting or exceeding delivery expectations.
- Contacted carrier representatives to discuss shipping arrangements and delivery instructions, ensuring timely shipping and delivery of materials.
- Directed compliance with import, export and domestic laws and regulations, expertly executed traffic documentation and served as corporate logistics resource.
- Recorded shipment data in tracking system for accurate reporting and recordkeeping.
- Prepared work orders to ensure timely processing and routing of materials and bills of lading.
- Operated lift and hand trucks to efficiently transfer materials between storage areas. to transfer materials to and from target areas.
SUPERVISOR
Disney
07.2006 - 09.2010
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity, delivering constructive feedback and coaching to foster professional development.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Resolved customer complaints and adjusted policies, enhancing customer satisfaction and aligning services with evolving needs.
- Drove quality assurance efforts and evaluated services, implementing modifications that aligned with program goals and improved overall service delivery.
- Conducted interviews and selected team members to enhance workforce. and trained in a collaborative team environment.
Education
High School Diploma -
Hamilton High School
Memphis06-1998
Skills
- Supply chain coordination
- Logistics Strategy
- Order processing
- Shipping coordination
- Warehouse operations
- Process Improvement
- Planning & Organizing
- Team Management
- Supervision & Leadership
- Implementation Support
- Computer Skills
- Microsoft office
- Data Management
- Problem Resolution
- Customer Service
- Presentation Skills
Timeline
WAVE PLANNER
Hubgroup
12.2019 - Current
DISPATCHER SUPERVISOR
HD Pallet Company
03.2015 - 12.2019
TRAFFIC COORDINATOR
Whitmor
09.2010 - 03.2015
SUPERVISOR
Disney
07.2006 - 09.2010
High School Diploma -
Hamilton High School